Complaint 359001 Details

  • Date Occurred: 08/16/2016
  • Reported Damages: $900.00
  • Location: 360 9th St, San Francisco, CA 94103
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

My full honest experience of dealing with Thumbtack , is a horrible experience, like all the other BBB & online complaints on thumbtack, beware of this company! We wondered why many appts made with Thumbtack vendors were so unprofessional over the years, some will not bother to show up for appts, or will not even get back with promised estimates after viewing simple jobs, even though they appeared nice & professional initially.
Tried making this nightmare as short as poss, we hired another one of Thumbtack's advertised contractors thru their site, to do a simple concrete job below, that he said he was a professional and could do the service of simply removing old peeling sealer, without damaging concrete.
The only reason we hired this guy who owns the company Corale Painting LA Ca. (Who did not know was unlicensed-suspended) thru Thumbtack, is because of Thumbtack's Guarantee and reputation for supposedly screening these guys who pay to advertise on their site.
After being so very nice and patient with this guy , even giving them cold waters in the hot sun, the first day he showed up over 2 hours late, with his 3 little kids running around on job, he told me he had a family situation, and his kids seemed nice, so I wanted to be understanding that things come up, and was ok still.
After a few days of using multiple chemicals and 3 rented different pressure washers, we started to realize that this Thumbtack vendor was not professional at all, and did not know what he was doing at all. His last pressure washer left huge large ugly swirls throughout our concrete, right in the front of our house. Why this guy if had any common sense, continued using pressure washer after seeing these huge swirls being put in concrete, is beyond our belief .
Thumbtack's contractor apologized to me as a man, and said he would be back within a week to repair, and I took his word. He kept putting us off for several weeks, informed him we will have to file complaint with Thumbtack, he did not even seem to care, after a couple months, we realized he was not even planning to return and fix his major damages in our property .
Within a few weeks after damages, filed a complaint with Thumbtack corp, even provided them with documented text messages where Corale painting company acknowleged damages & he agreed to fix asap, and submitted our photos of the damages he did, even all my neighbors who are my witnesses that saw him damage our concrete.
After a months or so filed complaint Thumbtack corp, even though all my most of my communication with their vendor is clearly documented on their website, they now tell me that since I did hit the small indiscreet hire button on my account within 3 days, their supposedly Full warranty is not responsible to fix damages( Currently since my Thumbtack BBB & Attorney General complaint- They slyly now made the Hire button more visible and clear to try and cover themselves)
Since filing my Thumbtack BBB & (Attorney General-CAN ALSO FILE EASY ONLINE BUSINESS COMPLAINTS) complaints, Thumbtack just to merely appear like they are trying to help us, the consumer, they conspired with their shady vendor, to propose their fix for our damaged concrete
( Thumbtack proposed to Send this unlicensed contractor back to my home, and simply use his finger to spot paint concrete mix over large swirls in the front of our house. (My family were shocked, we knew then that not only was their vendor shady who pays to advertise with them, but Thumbtack Corp were shady and had no integrity as a company)
Again, beware of this company, even though they do have a few good contractors, but they also have many of these Suspended or unlicensed shady contractors, who can hide under Thumbtack and not face any real responsibility for damages they cause.
This vendor is still paying them, & openly advertising on until this day, leaving us Thumbtack's customer, now stuck and looking to pay and fix all their damages to our concrete.
One good thing out of this Thumbtack nightmare, is we that we found a much better company than Thumbtack in our opinion, SERVIZ.COM , they at least have integrity, no suprises, and will stand behind all the vendors and guarantee all their work, unlike, who turns their back on their customers!

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Business Profile Summary

  • Thumbtack logo

Company Statistics

  • Complaint Against Thumbtack
  • Complaints Filed: 13
  • Reported Damages: $4,802.49
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