MDG
Complaint 310807 Details

Right now, I have a few items I am paying for through MDG. Two of the items were laptop computers, both in which broke down, hinges falling off etc..When I spoke to someone in their sales department prior to signing any agreement, I was told that the agreement was based on a 2 year term in which the laptop would be fully paid off. The very first laptop was purchased in 2010 and last year was when I had realized that the payments coming out of my account had been going on for approximately 3 years. Basically what I had been told over the phone was not in line with the actual contract. Unfortunately for me, I did not read all the fine print. Basically what I am saying is that the sales team at MDG will tell you anything over the phone to get you to sign the deal, even if it involves telling you a bunch of lies. Last year when I called them to bring this to their attention, I was put through to a lady that told me that my payment plan involved 4 years of biweekly payments unless I pay it off in full before then. Well there was nothing I could do about this considering that my mistake was believing a salesman's word over the phone rather than reading the fine print in the contract..so I had to let it go, however she did state that my contract would be shortened and my last payment would be in February. It wasn't just the complaint that I had in regards to being mislead over the phone, it was also the fact that the expensive computer I was paying an enormous amount of money for in the end had fallen apart within only the first 6 months of use. I had never experienced this with a purchase of a laptop before, and I told this lady that I was not only upset about being lied to by their sales department but I was also upset at the fact that my laptop was gone in less than a year and there was nothing that could be done about it, yet I am still making these payments. I should have asked her to e-mail or send something in writing to verify what she had told me over the phone just incase something should happen where the money is still being withdrawn from my bank account after the said date. I have also purchased things from them other then laptops in which I so far have not had any complaints about(knock on wood). I ordered something else from them just before Christmas of last year (not a laptop of course)and spoke to someone in their sales department in regards to being mislead about the payment plan that started in 2010 but he also verified over the phone that my last payment for the laptop would be in February, so basically 2 people from MDG at this point have told me that my last payment for the laptop purchased in 2010 would be completed by February of 2014. I would have never placed an order just before Christmas of last year had I known that the payments were going to keep coming out of my account from the purchase I had made in 2010. It's been nothing but lies with them, and my stupidity lead me to believe everything I was being told over the phone. I contacted them when I had realized that the money had been withdrawn from my account in March when it wasn't suppose to be. I was so furious and asked to be put through to the supervisor who in the end did not take any of my complaints seriously and even threatened me with small claims court if I stopped the payments before the contract date. I should have got something in writing last year after talking to the lady who told me that my last payment would be in February, and same thing with the Salesperson who also told me the same. Fortunately I did save my account information which shows my payment plan for everything but the laptop purchased in 2010 which also tells me that I should no longer be paying for this. Anyways, my experience with them has been nothing but a headache and I really wish I had not placed so much trust into this company who I feel has told me nothing but lies after lies.