Amazon.co.uk
Complaint 303634 Details

Recently I had a frustrating experience with Amazon.co.uk.

I tried to make quite a large order on Amazon in 2013 for my company, but after a week or two after I placed the order they just canceled it silently providing no reason for that. After I put in even more time to re-order all the things, they failed to deliver correct invoices: they mismatched the billing address and the shipping address and failed to fix that.
It was my company that made all the orders and this was done with my company's corporate credit card. Moreover, the Amazon account is registered for the same company and its legal registered VAT number.
The orders were to be delivered to a shipping address/recipient which was different from the billing address/company name. However, Amazon and its 'third-party' sellers keep insisting on using the shipping address as a billing address in the invoices which is completely wrong and which I think will be considered wrong by the tax authorities.

After a few emails back and forth I got the following response from Amazon: "Unfortunately, it is not possible for us to alter any details on your original invoice for all your orders. For future orders please update your [order details/billing address] in the "Your Account" section of the website to ensure that you receive future invoices that include the relevant information you require. "

In other words, Amazon did everything to hurt my business:
- canceled the orders I have spent so much time on without any reason,
- responded with nonsense messages to my support requests,
- generated completely erroneous invoices
- refused to fix the invoices.

It seems that Amazon.co.uk does not care if it infringes the EU law on the following issues:
1. Unconditional order cancellation by Amazon.co.uk (I lost a lot of time due to the order being canceled without any prior notice and without any notification at all);
2. Refusal to provide correct invoices for my orders (here is a recent email from Amazon.co.uk: "Unfortunately we cannot put the companies name on the VAT invoices. Our system doesn't permit us to do so.")

So, if you have got a company in EU, think twice when purchasing something from Amazon.co.uk, because they will mess up with all the required invoices and it will be your problem to explain that to the tax authorities.