Rainbow Play Systems
Complaint 301291 Details

First off, note that the business model for Rainbow is that they are the manufacturer, and license their marks for use by their 'locally-owned' dealers. And the dealers have iron-bound territories. So if you have a lousy dealer, you're screwed. Internet research shows that Rainbow itself doesn't care about how poor their dealers are.

Some Rainbow showrooms have open-play times for a nominal fee. They do this to generate leads, rather than for income. My wife purchased a Groupon for this, and arranged a play-date for Saturday with some friends. She called on Tuesday to make sure that she knew the hours, etc. She was told, yes, there was open-play on Saturdays, and that they were open until 5.

We arrived at 3:30. And we were told that we couldn't play because there was a birthday party there from 2-4 (which they also do). We weren't happy that we weren't told this on Tues. So we sat in the car until 4. Whereupon we were told that they were closing for the day. Note that they did not stay open until 5 like we were told.

The manager (who was likely the owner) was quite rude in telling us that we couldn't play, basically because he didn't want to hang around. He also said that he wouldn't accept the Groupon because it requires a reservation 3 weeks ahead. Well, it did, but only for birthday parties. And that didn't address people walking in as one might expect on a Saturday.

And Mr. Manager, we really don't care how many calls you've had in the last month. Nor do we care to be told you don't need our business (you weren't going to get it anyway). And our friend certainly didn't appreciate you turning your back on her and flipping her off.

If all goes well, Groupon will refund what we paid.