Omni-Tech Support
Complaint 293601 Details
- Date Occurred: 12/14/2013
- Reported Damages: $79.00
- Location: unknown
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Claimed to be a BBB+++++ tech service subcontracted for Microsoft. I was transferred there by an operator who specifically gave me their website. At first it seemed legit, but about 1/4 the way into the remote session it was looking and seeming very strange. I watched my security being disabled with warnings flashing everywhere, then they ran their "scan" and detected multiple dangerous virus, (inserted by them) and a persistent sales pitch to spend $249.00 to correct the problem before they could take care of the reason I contacted help. All I needed was someone from Microsoft to download Windows Live Gallery to an existing photo library. I received zero assistance with that since I had so many invasions that seeped in my 1 month old computer. I returned it to the store it was purchased, and they found evidence what was done still showed the software used to invade. I had been scammed. My security was non functioning had to have everything repaired. DO NOT USE OMNI-TECH for anything. Unscrupulous, destructive Scammers is what they are. Microsoft needs to become involved here.
- Anonymous SBID #a07e2ff58c
- Posted 12/15/2013
Comments
- OmniTech SBID #ca4e88cd40
- Posted 12/27/2013
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In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place, or is a competitor trying to cast doubt on us. We invite this person to provide some actual details like, date of supposedly contacting us, the customer ID he/she was given, or his/her email address, so that we can investigate further into this particular case and resolve it, if it is real. On this alleged situation we are unable to comment on anything.
Generally, our technician runs a free diagnosis (3rd party respected & recognized PC health check up) on the customer’s computer to uncover the root of the problem as the initial troubleshooting step. Some issues are obvious, such as help being needed in setting up a home network, but in others, the diagnosis may uncover registry errors or malicious software. We might have checked the customer’s computer and it showed some system errors, broken registry entries and polymorphic viruses. The price of our service & issue resolution may vary according to the complexity of the issue. Our process is very transparent and the customer can watch every steps performed by our technician. We use respected & standard remote access tool (LogMeIn) and the remote access is 100% secured. We treat our customers fairly and with dignity and respect. We always value their business and we take great steps to do our work properly and to address their concerns.
If the customer’s issue wasn’t fixed, then he/she would have got his/her money back instantly as per our Terms & Conditions, which our customers must agree to before we commence work. Our service, price and policy are unmatchable by others and it works out for everyone. We provide quality, affordable technical support (we are a global company), and always try to provide the best services to our customers. That’s why we have earned and maintained an A+ rating from the Better Business Bureau.
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Company Statistics
- Complaint Against Omni-Tech Support
- Complaints Filed: 95
- Reported Damages: $2,055,433.64
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.