Vault Options
Complaint 291663 Details

On the 4th Oct.2013 I opened an account at Vault Options and fund it with €100 (the balance is in $US because I made the mistake of not changing the currency. They accepted as $US even after I did use my credit card from a European bank in €euros). On the 6th Oct. I decided to withdraw my money without having done anything whatsoever about trading. My balance was the same $100. Two days after (8th) I enter the site to see if the withdraw was accepted and my balance was $76. I have checked my account and someone did put a trade for me. I decided to call them, talked to a person from their office, exposed all the situation and he said to me that he will send me an email right after our conversation in order to regulate all this situation. Th email never arrived and by the end of the day my balance was $93 because someone has used my account again to trade but this time it was not a lose. Today (the 9th) I opened the site and my balance was $45 because they used my account again and they lose. So I call their office, talked to a girl, explained her what was going on and she said no one was there to talk to me but they will called me back as soon as they could...
Today is the 10th of Oct. and they didn't call back... I opened the site and found out that someone traded using again my account. My balance is now €20. Called them again, spoke with a girl, she said there was nobody with I could talk to and she would call me back as soon as the right person get in the office. Until now, the 20th! As I don't know what else to do, I thought it was better write this text and send it to the right organization... maybe you can help me or, the least, avoid that other persons would be exposed to this scam.