Online Consulting Group Llc
Complaint 288300 Details

I ordered a free trial that I saw advertised on facebook. They sent me 4 bottles and I saw a charge on my account. I called them and they gave me an RMA# and said to send 3 bottles back and I could keep 1 for my free trial. First I talked to Jom or Jon who gave me this info on 9/2/13. Then I called back on 9/23/13 and spoke to Marian Ext 202215 who said to wait 3-5 business days.Another time I spoke to vivina who assured me it would only be upto another 2 weeks for my credit.Then On 11/5/13 I spoke to Andrew ext112474 who gave me a refund code and said to wait another 2 weeks. Then i spoke to someone on 11/18/13 who assured me I would get a call back from a supervisor which I never received of course. Finally i called back on 11/21/13 and was disconnected by Megan who offered me a $75 refund instead of $148.95 and when I refused she disconnected me then I spoke to Jake who said " Oh you only returned 3 bottles so you are not eligible for a full refund only $75 and also hung up on me.