Curtis International LTD
Complaint 286917 Details

Main Points:
- They are openly discourteous and uninterested from the moment they come on the line insisting on first/last name and phone number before even asking how they can help
- They do not listen to what's said to them when it is said, costing needless delay and irritation when the cust has to go back and restate everything again, once reps have gone thru their programmed steps in the order they've been programmed to follow.
- They are arrogant and speak at the customer as if the (paying) customer is a fool and the Curtis Int rep is all-knowing...as if it's the Curtis Int rep whose time is being wasted on the uncooperative (paying) customer
- They have no problem arguing at the customer and flat out telling a customer that they're wrong and that the rep is the specialist, the customer simply isn't trying hard enough or doing it the right way.

I would not recommend this company or its products to anyone. Once you purchase the product (and I've tried a few not realizing it really is the poor quality level of the company not the product specifically) you find the many issues with it. On this last occasion I bought a PROSCAN tablet. Below is what I experienced:

On calling for customer service (800-968-9853) I got a rep immediately asking for first and last name (there's no hi I'm....how can I help you...let me see how we can help you with that). For 3 nights I've tried to call and get multiple electronic issues resolved on a product I just purchased, and each time I've called it's been the same. When I did open with 'I'm calling to register and get help with the system' I was still put thru the hoops to give first last name and phone - to then be told sorry they don't find me in their system. Didn't hear a word I said when I started.

Tonight, once they registered me, I asked about 2 technical issues, which even a tech down here (in the US) couldn't resolve. We never got to the 2nd. They repeatedly insisted I go through their steps, which I did - repeatedly - but repeatedly there was no option for what they suggested and no scroll down below the last option on the screen. I was told with annoyance that I wasn't doing it right / that it WAS there, I just needed to follow their instructions / if I said that I did put my finger on the icon and scrolled down or up but only the right side of the page scrolled - I was told no no you need to put your finger on the left side - but I had - no no, that I must do it on the left, look for the icon - and so on and so on. I was eventually passed to a tech who told me repeatedly that the section (below "apps") was there and that they were in fact trying to help me, but that I just wasn't putting forth the effort. He continued to tell me to do exactly what the girl before him had said, and still the same results. By this time I'm offended beyond belief and sound it - Ive blown thru 30 minutes of time to be told by this guy that he is a tech and knows these things and that I just need to follow what he says and that it is there regardless of what I say.

I mentioned I'd bought it on sale/clearance through a Big Lots and suggested what they were sent may be the issue. It was insisted that they'd never send out something that didn't have all on it and working. I asked his name and was given a first name with last of williams. After once more insisting I try the same again, he now informed me he needed to put me on hold while he checked on something, just to make sure (initially it was me not seeing something right in front of me, not admitting it, or simply too dumb to follow instructions - but after 30 minutes it's time to check on something just to make sure).

I was blind txfrd to someone claiming to be a supervisor. On asking her name I was given a first followed by the same last name as the tech (go figure) so I asked for a rep ID. I was told they're not authorized to give out their IDs. She was the one who ultimately told me I'd probably want to take it back to the store of purchase and exchange it. I said I'd return it and never purchase anything with their name associated again. (their product site: http://www.curtisint.com ) By the end of the call, an hour after starting, as regards ease vs difficulty were personal purchases are concerned, I cannot describe the irritation...especially over knowing I'd taken the time to buy, paid money for, and taken the time to troubleshoot this company's product.
There are far better products with far better service - actual "customer" service.