Protection One Security
Complaint 284263 Details

System faults and failures let me to cancel and received talk down pressure to stay. Also will not be reimbursed for 2 months of prepayment. Robbed!

Have had multiple false alarm issues with the Protection1 system. I've had to provide my key and pass code to neighbors to come in my house while I'm gone and have them shut the system down. Have had a Protection1 service inspect and give the okay everything is good, but system continues to malfunction. Also had a main battery issue which the system was down for a week waiting for the battery to arrive. Be prepared to install it yourself and dispose of the old hazardous battery.

I called Protection1 to cancel after over 5 years of service and was talked down to, to try to pressure me to stay with them. I refused to continue with their service and was then told that although I'm canceling my service affective today 10/31/2013 I will not be reimbursed for my prepayment of November and December. They will also threathen you with your home owners insurance. Also, cancelling over the phone is not acceptable to them. They require an email cancelation request and if not received within 7 days they will continue to bill you and take you to a collection agency if you don't pay up. Protection1 is stealing from me for 2 months of service that I will not be receiving.

This company is not even in the top 5 list and on other list not mentioned or below top 10. Consider other less expensive options with shorter contracts or no contracts and better service! Take a note on the problems and issues folks are experiencing when canceling with Protection1 or false alarm faults. Search on "Protection1 cancellation reviews". You will also note issues with cancelling by going to the Better Business Bureau (BBB).