Spokeo.com
Complaint 272837 Details
- Date Occurred: 07/24/2013
- Reported Damages: $29.90
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Hi, everyone. A little more than a month ago, I was doing a people search and I came across spokeo.com, which offered a free searching trial. When registering, I remember an advertisement for identity protection service, but I don't remember signing up for it. Then before the free trial was over, I cancelled my membership, which I thought meant I wasn't supposed to be charged.
But then in July and August, I was charged by a company called Privpro. I was so confused because I had never even heard of it, but then I looked it up and found that it was that identity protection and Privpro and Spokeo were somehow affiliated. My only explanation is that you're supposed to cancel the identity protection separately, but like I said, as far as I know, I didn't sign up for it.
I would really like to know why I'm getting these charges because if I really never had that identity protection, I would like my money back. What makes it worse is that Privpro overdrew from my account, so now I have an overdraw fee. I don't know if the fee would just be dropped if they paid me my 29.90, but if it is included, it's 59.90.
- Amber SBID #de390e9f41
- Posted 09/08/2013
Comments
- Spokeo SBID #61ac4419a5
- Posted 09/10/2013
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Dear Amber,
I can confirm that the recurring charges you see in the amount $14.95 are for a service offered by Identity Protection. Identity Protection is an identity theft protection provider and offers 30-day free trials. You may have activated their services through their promotion on our website.
Kindly email us at [email protected] with reference to this complaint and our support team will be happy to help you resolve the issue.
Sincerely,
Spokeo
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Company Statistics
- Complaint Against Spokeo.com
- Complaints Filed: 50
- Reported Damages: $3,804.20
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.