Jail Call Services
Complaint 272233 Details
- Date Occurred: 09/03/2013
- Reported Damages: $65.13
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Just like so many others, I have been taken for a ride with this company, fortunate for me I was on a very short ride. I made a complete transaction with them on the above date, got the forwarding number and he called. The call went through, but after 10 mins the call was disconnected. The automated system stated before ending our call that they do not support third party calls. Now, I registered with Securus Tech like that instructed through the email from JCS including placing extra funds into an account for unlimited talk time. Later that night I checked my phone to see a call from Securus stating that my account has been blocked. I called securus and got a very nice lady on the line who informed me of JCS beig a scam and they do not have a third party agreement with them, also telling me the forwarding number that I recieved from JCS is a GOOGLE number and that is why they ask you to verify your two digit pin.
The next morning which is the 5th, I got up at 8 called JCS and did nto get an answer, so I logged in to my computer and made a google number just to check it out my self and sure enough, google sent me through the same process JCS did. I called my bank to cancel the payment , but it was already processed this morning. I put in a fraud complaint and a dispute complaint, I called the police dept. made out a report and contacted a lawyer to make sure I was covered.
2:58pm today, I tried the phone number again ( 972-338-5271 ) and actually gotten through to someone. The lady name was Angie, I explained to her my issues, informed her of my morning with the police, bank ( which will contact the FBI ) and my lawyer ( which is on speed dial ). I also told her that I was recording the conversation on my cell phone.
They told me that they will forward my complaint to the billing dept. and they will send me an email ( in 24 hours ) that I will have to send back to them, but they will refund my money 100%.
I hope whom ever is reading this and is having issues with this company do what I did and do not take no for an answer, They prey on peoples misfortunes, but you will not on my family. I will keep everyone updated. Stay Blessed and True
- denise SBID #691d7c2a5d
- Posted 09/05/2013
Comments
- denise SBID #691d7c2a5d
- Posted 09/05/2013
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To: Customer Relations Department
Angie,
I appreciate you sending this email to me, but unfortunatly you did not hold true to our agreement. I should have a total refund of $65.13 in my account and not the $44.95. Let me make this very clear to you, I have already informed my bank about the charges that were taken from my card, the fraud department was contaced and when you have a fraud report they do contact the FBI, because you are dealing with a federal instituation. the dispute department has been contacted and I have contacted my lawyer and the police department. The police department has already stated that if I do not get my money back in full that I am free to continue with my charges against your company.
My lawyer has stated that if I do not get my full refund that he will start an open case and we will take you to court, which will lead your company or the company to shell out more money than the $65.13 that I am asking for. I can also make this a class action lawsuit and include mental hardship for both me and my fiance' and trust me there is over a 100 complaints regarding your website, customer service and your practices in not wanting to refund or be a legit company.
Your company did not deliver and does not have a third party agreement with Securus Tech, that number you gave me was a google number and the steps your company asked me to perform was the same steps that google voice sends you through. I am asking as polite as I can, but if I am not getting my full refund, I am going to take matters in my own hands now and I do have the recording from our previous conversation with you Angie stating that you are going to refund me my entire total of 65.13.
September 5, 2013
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Date: Thu, 5 Sep 2013 15:45:44 -0500
Subject: REFUND AGREEMENT
From: [email protected]
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- denise SBID #691d7c2a5d
- Posted 09/05/2013
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Date: Thu, 5 Sep 2013 15:45:44 -0500
Subject: REFUND AGREEMENT
From: [email protected]
To:
Greetings,
Per our conversation, we have agreed to make an exception to our stated Refund Policy in your case.
Your refund amount will be for the entire amount paid minus the one-time non-refundable set-up fee of $14.95 & tax.
In consideration of this refund, you agree to not pursue or file any dispute with your bank or credit card. Any violation of this agreement by you, will entitle us to seek triple damages and will void this contract.
If this agreement is acceptable to you please reply to this email with your full name, address and last 4 digit of your debit/credit card used in the original transaction.
Your refund will be credited back to the same card originally used for purchase of our services.
Your total refund will be: $44.94
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Sincerest regards,
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- denise SBID #691d7c2a5d
- Posted 09/05/2013
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This is the final email and this is the results.
Greetings,
Per our conversation, we have agreed to make an exception to our stated Refund Policy in your case.
Your refund amount will be for the entire amount paid.
In consideration of this refund, you agree to not pursue or file any dispute with your bank or credit card. Any violation of this agreement by you, will entitle us to seek triple damages and will void this contract.
If this agreement is acceptable to you please reply to this email with your full name, address and last 4 digit of your debit/credit card used in the original transaction.
Your refund will be credited back to the same card originally used for purchase of our services.
Your total refund will be: $65.13
Sincerest regards,
Angie M.
Jail Call Services
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- denise SBID #691d7c2a5d
- Posted 09/06/2013
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My reply to the above email from Jail call services:
I will call my bank and let them know of our agreement and once charges are reversed back onto my card, they will no longer persue any charges. This email will be forwarded to my bank in the morning and to you also so everyone will be in agreement.
So, this morning I check my inbox and find another email from this company stating that my money is back into my account. I called my bank and sure enough my entire refund is bank in my account all $65 and 13 cents. So I sent them a email which stated this:
Dave,
I have checked my account and my money is back into my account, so persuing your company with charges of fraud will be dropped. I hope that this will be a lesson to you and to your company in changing your policies, procedures and practices. People who use or inquire about your services are already going through hard times and to profit wrongfully on someone else hardship is just not right. I hope that you sleep well at night and may GOD bless your soul. Our business is completed and we have no need for further contact. Good day.
Again, I hope my experience has helped someone in persuing thier refund. I do not ever want to go through this again. -
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- waikiki SBID #72c351018a
- Posted 09/06/2013
- hi. just want to help. to give you guys info about this company. i've had enough with them. cant stand the way they scammed people from usa. pls, i am just trying to help you guys. this company is owned by person named marc grisham from texas. his employees are all in philippines as outsourcing. all calls made from usa were routed to philippines then from there the scam thing will start. i know all the details guys. i have all the names of all the people involve here. willing to help. this company has been scamming american people for almost 3yrs already. they've been using google voice number to make local calls and customer's credit card as payment. sometimes they use the names of the several companies from using operating as jail calls just to get the attention of american people who has inmate.
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- waikiki SBID #72c351018a
- Posted 09/06/2013
- if you guys have the way to connect with authority like FBI to communicate with authorities here in the philippines then we can solve this thing immediately. jail call services office here in philippines is located in Lucena City, Quezon Province. along Quezon Avenue. they are being manage by another company name Winnet Business Solutions. persons involve are Maricris Lagrazon as operations manager, Jezreel Ebalan as Project Manager, Anjo Guinto as Team Leader, Alyssa Tan as Team Leader. they are persons who are being contacted by marc grisham from Texas USA.
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- waikiki SBID #72c351018a
- Posted 09/06/2013
- dont take this for granted guys, they've been operating 24/7 so it means all customers credit card were scammed every single day. they have almost 25 employees as call center agent. their hotline numbers were actually a google voice number which is 9723385271, thats why no one can call that coz nobody will answer unless their inbound agent will accept customer's call during office hours
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Company Statistics
- Complaint Against Jail Call Services
- Complaints Filed: 146
- Reported Damages: $1,109,767.62
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