Fidelity Merchant Solutions
Complaint 25621 Details

On 9/16/11 I got a phone call from a salesperson from Big Action Media promoting a work-at-home program where I would turn in merchant leads that use credit card processing in their business. I was told that I could turn in 10-15 leads a week which would be contacted to have the merchant switch their merchant account to Fidelity Merchant Solutions (FMS). I was told that their conversion factor was in excess of 60%. Each merchant switched would result in a one time $250 commission to me plus 1% of those merchants credit card gross sales per month.
The pitch was that I must give up $295 to join the organization and I would get a coach and a free website to use to keep track of the switched merchants plus an id and password to get access to the website and access to the website would take several days to create.
After all my questions were answered, I sprung for the $295 on me Discover card. The transaction was processed through a verification process with them and a subsequent call back verification to confirm my intentions.
On 9/23/11, a Sean Green, the coach, called to set up my account. At this time I was asked if I had credit card credit available and I said yes. This was verified while on the phone and I was informed that I did have a credit line available in the amount of $15,000. I was greatly puzzled by this tactic and questioned the caller about this credit line. I was informed that the credit line was for paying for leads, which cost $20 each from Banks and lending institutions who have rejected the merchants application for a merchant account or a loan. These leads would be used for the merchant company (FMS) to dispatch salesmen to sell the merchant leads to switch their merchant account and that FMS was in a position to make the loan, up to $50,000, for which the merchant was turned down.
I protested to Mr. Green telling him that this process is not what I agreed to when talking to the original sales call on 9/16/11. Mr. Green said that this is what the process is and there are no other alternatives. We argued for a while and I told him that I was not satisfied or desirous of proceeding under these new and different conditions that were originally related to me. I told Mr. Green that these conditions were unacceptable and the conversation was ended. I have audio recording of this conversation and Mr. Green initially informed me that the conversation was being recorded.
I conclude that this whole process is a total scam and is false and deceptive business practice and I am proceeding to reverse the $295 charge on my Discover card.