CheapoAir
Complaint 254505 Details

Christian, according to the terms and conditions which you agree to the rules for cancellation and exchanges are clearly displayed on our website. The rules come directly from the airline and must be followed by COA. Any travel site or airline you book through all will have the same policy for exchanging. The airlines charge you a penalty fee for allowing the usage of the original ticket, fees ranging from 75.00-250.00 depending on the airline and the rules of the ticket. You must travel on that airline only, that's common business practice! as for the insurance, you were given a complete description of what the insurance covered and had upto 10 days to cancel it if you were not satisfied with the benefits. Travel insurance does not allow you to cancel and get a refund for a change of travel plans, you won't find many plans that offer that type of coverage especially for $24.00. Our priority customer service team will be glad to review your case, and determine if you have a claim with the insurance company, however, we need you to forward your 8 digit booking number to us at.

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