Enterprise Car Rental
Complaint 250637 Details

I rented an SUV from Enterprise at the Denver Airport. Agent and I both walked around the vehicle and checked for damage. When I returned the vehicle 3 days later, the Rep checking in the unit, jumps up on the door sill inspecting the Roof and complaining of damage. Needless to say I was shocked as I just used the vehicle to go to and from Meetings and had nothing on roof. Strange that when looked at bottom of contract the Checkout Rep noted “Roof Okay”, BUT no one jumped up to look at the roof at time of checkout and you can’t see this, what looks like Hail Damage, from the ground. I was detained there with the Manager going over this issue, filling out paperwork and such and was told that there would be an investigation. Well their investigation came out that I was at fault and now Enterprise has sent me a bill to repair the roof. I did not damage this roof. If I did I should be responsible but I think they were waiting for a Customer to come along that has their own insurance to charge. I have been a frequent renter of cars for 25 years and have never gone through a situation so stressful.