Kobo
Complaint 249579 Details
- Date Occurred: 04/19/2013
- Reported Damages: $140.00
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Customer service does not read or acknowledge what you tell them or ask them.
"Second level" is non-existent, even though every single response from a customer service agent says the issue is being referred to "second level". No response from "second level" ever comes.
Customer service said my order for an eReader did not exist in the system. First, they offered no assurance the order would go through. Then, they said they were working on it. I sent them a cancellation, but they kept "processing" the order, even while quoting my cancellation request. They shipped the product after I reiterated I was canceling, and not to ship. I am having to now dispute the charge for a product I did not want.
- Tracey SBID #d0cdfb565a
- Posted 06/11/2013
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Company Statistics
- Complaint Against Kobo
- Complaints Filed: 12
- Reported Damages: $724.21
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.