Kobo Ereader
Complaint 189409 Details
- Date Occurred: 12/10/2014
- Reported Damages: $100.00
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this is an ongoing problem with KOBO. So far I've purchased 200 books from KOBO and up until about Aug-Sept. had no problems. Now however I've got 10 books so far that I've paid for but, unfortunatly, other than the cover picture and table of contents there are no words. That's right,no kidding,the pages are blank. So call and complain you say. Ah,if it were only that simple,they no longer talk phone calls. And when I try to complain at their sight online I have to pay $30 through credit card to lodge the issue. Now tell me folks, when I've already lost money why would I risk more. And more importantly why would an honest company make it so difficult for their customers.I have loyally recommended KOBO sinse the begginning because I was happy with the product and with Kindle I had to have a credit card. Most assuredly,I have re-thought this stance. So for anyone that has bought Kobo on my recommendation, I am truly sorry. I've asked for a kindle for christmas.
- Ellen SBID #5aca867f7a
- Posted 12/10/2014
Comments
- joey71 SBID #18f2de3ee4
- Posted 02/12/2013
- I had this same problem. It turns out it was just a software issue with my reader. I called them and after some back and forth they sent me an update which fixed it. The $30 thing sounds like one of those fake customer service websites that try to steal money from people who find that site before the actual company's website. You were on the wrong website, not Kobo's.
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Company Statistics
- Complaint Against Kobo
- Complaints Filed: 12
- Reported Damages: $724.21
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