Verizon Telephone
Complaint 240528 Details

I write this for Sylvia Levine whose phone number is 718-268-5905. She is almost 93 years old and has no income except Social Security. Her phone bill for last month was $10.82. Her new bill was over $34 plus tax. When I called Customer Service for her, I was told that her Lifeline Service had to be renewed every year. She never received the application they said they sent to her, so she was not entitled to this discount. She made 2 phone calls last month and was charged over $54.00 How can Verizon do this to their elderly customers? Mrs. Levine has trouble with her eyes, is homebound and has difficulty walking. They said they would send her another application but she will have a lot of trouble filling it out since her handwriting is very shaky. Isn't there anything that can be done to help elderly people in such a situation? Since she does not have a computer, you can e-mail me and I will let her know about your response. Thank you for you quick response to this complaint. Sincerely, Mrs. Lee Newman(Personal Information Removed)