Optima Cigs
Complaint 234447 Details
- Date Occurred: 03/16/2013
- Reported Damages: $121.88
- Location: 1269 N Wood Dale RdWood Dale Illinois 60191
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I ordered the trial kit of 5 electronic cigarettes for $4.95 in February 2013. Nothing in the fine print indicated any other obligation.
In March 2013, I received 20 more cigarettes. I called and cancelled all future orders, and obtained an RMA (returned materials authorization) number.
As instructed, I put the RMA number on the outside mailing label. I also wrapped the two packages together and put on another label with the RMA number on it. This was mailed March 16, 2013.
I called on April 5, 2013 and spoke to Tekina. She wanted to know if I had a tracking number from the post office. Unfortunately, my post office receipt was misplaced. I told her I had an RMA number. She said had a record of the RMA number, and she would "escalate" my refund with "them", which would put it on the "fast track".
I heard nothing until April 25, 2013, so I called again. I spoke to Lewis, who said there was no record of the "escalation", and the items were not back in inventory. He did not hold out any hope of resolving this.
When you call Optimacigs, they are very interested to know whether you have a tracking number or not. I believe this is because they are trying to avoid federal mail fraud charges. If you do not have a tracking number, they will stonewall you.
- Jean SBID #3ddec61acc
- Posted 04/26/2013
Comments
- Doug SBID #087201340a
- Posted 05/14/2013
- How this company continues to get away with this rip-off is beyond me.I had NO IDEA I was going to be billed $116. On my Visa Card.Why don't the credit card companies refuse to do business with this company,they're obviously a fraud.
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Company Statistics
- Complaint Against Optima Cigs
- Complaints Filed: 76
- Reported Damages: $9,210.53
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