Virgin Mobile
Complaint 230501 Details
- Date Occurred: 04/01/2014
- Reported Damages: $85.00
- Phone Carrier:
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I bought a Samsung Intercept for $79.99 plus tax in April of 2012 and it worked well for about 3 months. Then it started malfunctioning. I called and asked for a different model phone, same price. I was told it was against company policy. They could only replace it with another Samsung Intercept. Within a month my first replacement malfunctioning. Replaced with the same piece of crap model. It malfunctioned within a month. They replaced it with another piece of crap. It took 2 months to malfunction. They replaced it again. Another malfunction. I've been through 6 replacement phones. The last one that I got this past week couldn't even be activated, because the MEID number wasn't in their system. It took 2 days and 4 calls to Virgin Mobile to get through to a supervisor's supervisor. That person even hung up on me. But I called right back and it was activated. BIG MISTAKE!! It has malfunctioned from the moment I loaded the first app, an antivirus. I really hate this phone and am sick to death of arguing with Virgin Mobile.
Update: 08/12/2013
I talked to the head Supervisor and we got the whole thing settled by trading my Samsung Intercept for a kyocera Event. I paid $10 for the upgrade and am now happy with my phone. For now.
- doubleyeakitty SBID #09fcc81847
- Posted 04/15/2013
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Company Statistics
- Complaint Against Virgin Mobile
- Complaints Filed: 18
- Reported Damages: $4,145.99
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