Sears
Complaint 226103 Details

On Friday, March 22, 2013, I purchased a garage door opener from Sears in West Mifflin, PA 15123. The model number was 53985 and was on sale for $164.99. The sales person was an assistant store manager, Ryan J. Atkinson. I expected that I was buying a new door opener. I was not told otherwise. On Saturday March 23, 2013, I had arranged for two men to install the opener. When they opened the Box, they noted that it was taped rather than stapled which meant that it was a returned item rather than a new one. In addition parts were missing (The safety reversal sensors for stopping the door from closing were missing). The old opener was removed and the newly purchased one was installed. The testing to get the opener operating was started but could not be completed as the motor would not operate. The code said the motor was overheated. At this point the motor had only run a few seconds. I called Sears and discussed the problem. Sears said to return it to the store and exchange it for a new one. The opener was removed (except for the rails and one bracket) which were kept for installation of the next opener. I planned to return them when we finished installing a good opener. On March 23, 2013, I returned the defective opener to Sears to exchange it for a new one. I talked to Ryan J. Atkinson about the problems I had. He said Sears was allowed to sell returned items as new and he said he knew he sold me a returned item but did not mention this at the time he sold it to me.
On Monday, March 25, 2013, the same two men installed the new opener and it has worked fine. By this time I had spent 1 ½ hours and driven 24 miles returning the defective opener and the two men had spent more than double the time they should have installing the defective opener and the final good one. After I returned the items mentioned above I spent at least 4 hours and driven at least 48 miles to fix these problems and write up this history.
I consider that Sears should reimburse me for the extra I had to pay the installers for their effort to install and remove the defective opener and for my time and mileage that was wasted over the problems Sears has caused me. This would be $165 for the installers, $25 for mileage, and at least $50 for my time.
Ryan Atkinson said Sears owed me nothing. I talked to Dave, the Sears store manager and he offered me a $50 Sears gift card. I told him I should get more than $50 and I would pursue other avenues to obtain what I considered to be fair reimbursement. I then talked to Michelle at Sears corporate Customer Relations (1-800-479- 6351, opt 6) or e-mail [email protected]. This case is on record 6407222. She also offered me a $50 Sears gift card. I told her I would try other options.

Are you able to help me with this to obtain a fair reimbursement?

Maynard J. (Personal Information Removed)