OpticsFast, Inc.
Complaint 225157 Details

Feb 20, 2013 they received my Cazals for repair. I was sent an e-mail stating I would receive an e-mail soon with a price for repairs. On Feb 27, I recived an e-mail stating it would be 3-5 business days before I get a quote for repairs. On March 2nd I was sent an e-mail directing me to click on the weblink for repair pricing. I did so and then paid for the repairs to be performed. After two weeks of waiting to receive a e-mail showing my tracking number I began to make phone calls. I sat on hold for as long as 20 minutes to be able to speak to someone. I was told they had computer problems; they were unusually swamped with orders, and "all I know is they are in the shop for repairs." After many phone calls and excuses I demanded they send my glasses, unrepaired, to me immediately. I called a few days later and stated the same thing - send'em. I was told that there are steps they must go through before sending them out - I asked how many steps does it take to put them in a box and send them? I was hung up on. Today, April 1, I called and I was told they were "active." I asked what that ment? "They are active, meaning they are in the repair facility." I asked when they are going to be sent - I requested neary two weeks earlier to send them immediately. She had no I idea. I asked for the owners name and found out that this individual does not exist; Alex Schmalavy, - Oh I was also hung up on this phone call. I called back about five minutes later and this time I pressed the button for the Operator rather than customer service.... I requested to speak with Alex Schmalavy and was immediately hung up on. NEVER SEND YOUR GLASSES HERE.