Fly.co.uk
Complaint 214616 Details

I booked flights from fly.co.uk as it seemed quitre reasonably priced, I got confirmation and everything seemed fine. The next day I received a call from my credit card company to say that I had tried to purchase flights but it had not gone through, they were not sure why. They suggested I try rebooking the flights again. I emailed fly.co.uk numerous times to see if I could resolve the problem but got no response, sense the flights had not gone through I figured I would rebook the flights. Once again I received confirmation from the company that I had the tickets, but of course that was too good to be true, calling my credit card company again to check I found out that the flights had never been booked. A day had passed, and I still had not heard back from the company. The next morning I finally received an email stating that the first booking I had made had not gone through, but the tickets were now £650 pounds more each person and did I still want to go through with the purchase? I replied that I would not like to go ahead with this, and was told then by the company that they would cancel the flights.

I then received a third email regarding the second booking that I had to make as the first one had not gone through. Fly.co.uk stated that they were not sure why the flights had not been booked, even though I had emailed them to say the funds were available on my credit card company. Fly.co.uk asked me to send in a copy of my passport and credit card information if I wanted to continue and try to rebook the flights, at this point I wanted nothing more to do with them. I replied and told them that would not like to progress with the booking as it had not gone through in the first place. I then got a final email from them to say that they have charged me a £100 for cancelling the flights. This is some great scam, they don’t book your flights, they don’t email you back to respond to your queries, but they have no problem charging you a £100 cancellation fee for flights they never booked in the first place. I have never been so disappointed with a company and the business conduct. DO NOT BOOK WITH THEM UNLESS YOU HAVE A LOT OF TIME TO WASTE AND MONEY TO GIVE AWAY.