DVD Gator
Complaint 207985 Details

Here are the e-mails that I have received.

Hello Marsha,

I just spoke with our customs broker. They have cleared your package and it is now with your local carrier. It should arrive within a 3-5 working days. It will arrive with the postal system (USPS).

We were billed nearly $18 for taxes & duties and therefore you will not be charged anything when it is delivered.

NOTE: They will not just leave the package in your mailbox, they require a Signature to deliver. Perhaps someone was not home to sign. So please double check and make sure you don't have any packages waiting at your Post Office. Sometimes they forget to leave those Notice Cards on the door.

We apologize for the delay and thank you for your patience.

--
Gordon Kennedy
Customer Support Manager
[email protected]
http://www.DVDGator.com

From: Marsha Hart <(Personal Information Removed)>
Date: January 29, 2013 8:21:11 AM EST
To: [DVDGator.com] Customer Support <[email protected]>
Subject: Re: Re: Contact Form Submission from Marsha Hart

Gordon it is pass 5 days.

From: [DVDGator.com] Customer Support <[email protected]>
Date: January 18, 2013 7:18:11 PM EST
To: Marsha Hart <(Personal Information Removed)>
Subject: Re: Re: Contact Form Submission from Marsha Hart

Hello Marsha,

I'm sorry for the delay.

I will contact the post office and put a trace on the package.

They will contact both of us with the results in 3-5 working days.

We will get this sorted out for you.

--
Gordon Kennedy
Customer Support Manager
[email protected]
http://www.DVDGator.com

From: Marsha Hart <(Personal Information Removed)>
Date: January 18, 2013 12:58:29 PM EST
To: [DVDGator.com] Customer Support <[email protected]>
Subject: Re: Re: Contact Form Submission from Marsha Hart

See below e-mails. This order was originally placed on 12/5/12 on 12/14/12 $49.00 was removed from my account.

Still waiting on my package. Will I be receiving this or do I need to report this company and or go to the police to fill out a report.
My bank informed me that I should fill out a police report.

From: [DVDGator.com] Customer Support <[email protected]>
Date: December 27, 2012 2:39:45 PM EST
To: Marsha Hart <(Personal Information Removed)>
Subject: Re: Re: Contact Form Submission from Marsha Hart

Hello Marsha,

First of all, thank you for your order.

As stated on our website and during checkout process, all orders take 2-4 weeks to be delivered.

First, the order is PROCESSED, PACKAGED and SHIPPED which takes 5-7 days (all orders are processed and shipped directly by our suppliers). At this point we mark the order as COMPLETE on the website.

Then the package takes another 1-3 weeks in the air before it is DELIVERED (total transit time depends on your country and city).

All orders are shipped via SMALL PACKET AIR MAIL and unfortunately this service does not have a tracking number. Although it is a great, cost effective service that allows us to offer you FREE SHIPPING.

In the end, your order is on schedule and will arrive within the 2-4 week time frame.

I hope that better explains our processing, shipping and delivery situation.

Thank you for your patience and cooperation.

--
Gordon Kennedy
Customer Support Manager
[email protected]
http://www.DVDGator.com

From: Marsha Hart <(Personal Information Removed)>
Date: December 27, 2012 2:39:03 PM EST
To: [DVDGator.com] Customer Support <[email protected]>
Subject: Re: Re: Contact Form Submission from Marsha Hart

Name: Marsha Hart

Email: (Personal Information Removed)

Subject: Other Question

Comments: Order #10895 which was made 14 days ago has the status “completed” and was completed 11 days ago.

Is there any way you can tell me when I will receive my products?

Thank you