TravelZoo
Complaint 200790 Details
- Date Occurred: 01/16/2013
- Reported Damages: $299.00
- Location: New York
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Horrible company, deceptive practices. We purchased a trip voucher in Jan 4 2013 for a trip to Santa Ines, Ca in March. We cannot make it, we have a medical emergency with a family member. We called and wanted to cancell but they refused to refund our money, they repeat their policy like robots,"You only have 7 days for a refund", which is no where to be read on the voucher we received. They say it is on their website but it must be buried deep somewhere as we never saw it or was it told to us when we purchased voucher. The hotel had no problem with cancelation and was very professional. But all the trouble is from Travelzoo Inc. I advise NEVER to use this 'deceptive practice' company.
- Seeking Resolution: I'm Looking for a Refund
- Refund Amount: $ 299.00
- Benz SBID #d71390e46c
- Posted 01/16/2013
Comments
- TravelzooCS SBID #a10605ae5b
- Posted 01/25/2013
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Dear Benz,
My name is Cortni Harris, I am a customer service representative with Travelzoo, and would like to work to make this right for you. Please email me at [email protected]. Thanks. -
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Company Statistics
- Complaint Against TravelZoo
- Complaints Filed: 3
- Reported Damages: $484.00
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