FashionPay.com
Complaint 198052 Details
- Date Occurred: 01/04/2013
- Reported Damages: $100.86
- Location: China
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Same story as everyone else: found 'too good to be true' trainer website for a pair of hard-to-find Asics: http://www.onitsukatigersingapore.com/
Placed my order, money taken very efficiently(!), but anxiety raised by less than professional after-sales information provided (from China, not Singapore) and subsequent inactive tracking number through the mighty FashionPay.com.
Came here and discovered my new family of fellow scammees, either waiting for their goods still (like me), or having received counterfeits (which may yet happen), and all receiving a conspicuous silence from any attempts at communication:
To:[email protected] http://www.fashionpay.com/?
1/6/2013
Reply ?
system2@ss?l-epay.com
Add to contacts
To [email protected]
Dear [email protected] ,
The merchandise you purchased has been sent, the tracking No. is 'EEXXXXXXXXCN', you can track it on 'http://www.ems.com.cn/english-main.jsp' or 'http://www.usps.com' to get the tracking information, thank you!If you could not get anything by this tracking no.Maybe the post office haven't updated the information so please track it again later!
We (www.fashionpay.com) are the professional third party institution engaged in dealing with all disputes among sellers, payment processor and customers.
We'll try our best to help you until you are satisfied with it.and you also can send complaint E-mail to [email protected]
Contact details:
Customer service line?+86-13760231987
Customer service line?+86-0755-25195738
Email: [email protected]
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? We (www.fashionpay.com) are the independent third party institution with credibility dealing with all disputes.
? We devote ourselves to safeguarding cardholder’s benefit.
? If you have any problems about this transaction, please don’t hesitate to contact us. We’ll try our best to help you until you are satisfied with it.
? Please set up our email address to be acceptable in order that we can help you in time.
Ahh well - we'll see what eventually transpires.
Based on the evidence here, I've lodged a complaint with my bank.
Good luck all!
Update: 01/08/2013
I should add that I'm not in China - the scammers were; I'm in New Zealand.
Update: 01/16/2013
Shoes arrived, OEM - unboxed. Unreserved apols for suggesting I’d been scammed. CS needs improved by 1000%, slow ambiguous and incomplete email replies, no A/c updates and mad delay in tracking number 'validation' will inevitably lead to suspicions.
- Seeking Resolution: I'm Looking for a Refund
- Refund Amount: $ 100.86
- Ricos SBID #35971b743c
- Posted 01/08/2013
Comments
- Ricos SBID #35971b743c
- Posted 01/09/2013
- Tracking number suddenly sprang into action today - there may be hope, so I'll keep you posted.
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- Ricos SBID #35971b743c
- Posted 01/16/2013
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To give you all a little hope, I received my trainers as described today - genuine OEM, tagged and labelled, although unboxed. I offer my unreserved apologies for suggesting I had been scammed.
However, customer service could be improved by around 100% - slow, ambiguous and incomplete responses to my emails, no updating of my account, and inexplicable delay in tracking number 'validation' are understandably going to lead to suspicions.
Product and value: 10/10
Customer service: 2/10
Good luck all!
Ricos. -
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Company Statistics
- Complaint Against ShoesIBuy.com (And FashionPay.com)
- Complaints Filed: 408
- Reported Damages: $2,238,952.67
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