Verizon.com
Complaint 162227 Details

I have used Verizon ever since cell phones were. I figure I have spent over 10,000 with them. Recently I moved to New Mexico from NY, and had to obtain wireless services. I did so through Verizon, but there were complications, admitted by them, that they could not figure out or correct. Therefore, the service did not work - ever. But I had to go back and cancel service which never worked, and have to pay an early termination fee! For breaking a contract. But the reality is the contract is null and void if the service does not work! I have spent days of time and effort to correct it, spoke to countless reps all the way up the line. I will need to pay hundreds to discontinue that contract, and will discontinue phone service as I can not abide by their practices, and will have to pay more, because they are a terrible company. The most disturbing part, is that every "human being" I spoke with, I pleaded with - "Tell me if what I am saying is incorrect, or wrong." I never get an answer, just a drone response - as if I was speaking with zombies. Logic does not work, they look down at their cue cards and tell you they understand your perspective. But refuse to do anything different. I have never complained about a company in my life, but this has bowled me over - and the reality that they can continue to be so horrific because no one stands up and says how absolutely soul sucking crazy it all is. I have spoken to others in just 24 hours, who are going to discontinue services even though they have to pay. Already their mistreatment of my situation has cost them hundreds of thousands, as my associates have spent what I have and would continue if it were not for their commitment to speaking out against this treatment. The problem is that this company gets away with this because people do not stand up. They made a terrible error with this person, because I have made it a personal mission to expose their practices. I feel sorry for anyone working for them, and hope they wake up to the fact that they are being dehumanized.