Air Care Solutions
Complaint 159490 Details

  • Date Occurred: 09/14/2014
  • Reported Damages: $96.00
  • Location: 1839 SW 31st Avenue Pembroke Park, FL 33009
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The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries


I came across their ad in Valpak. Gold Promotion was $89 and consisted of the whole house air duct cleaning, washable electrostatic filter (which apparently gets delivered to your home in 6 to 9 months, really?), a basic dryer vent cleaning (which I could've done myself) and a free 21-point A/C check up. Sounded like a great deal however, this is why the Better Business Bureau exists! There is an abundance of complains on this company and all it takes is a few minutes to find these complaints on the Internet. 143 complaints filed against Air Care Solutions via the Better Business Bureau website, see for yourself:

Two guys from Air Care Solutions came out to clean my ducts and I was suspicious right from the beginning. Oren, who claims to be the owner of the company, and a younger guy, attached their machine to one vent in the kitchen to clean the air ducts. Oren had already claimed to check my AC unit outside the house before I even arrived at the property, something that did NOT sit well with me. In addition, an abundance of personal questions from Oren, “Did you purchase this house? Are you renting this house? Are you living here all by yourself?” My response, “Why the personal questions? You are here to service an AC unit and that's it!” His response, “Oh, well I'm asking to find out how old the AC unit is!” Really Oren?

Oren opened up the AC Handler and claimed their was MOLD in the system! He then unscrewed the AC return and his response, “Whaaaaat is this???? Look at this, whaaat is this?? OH MY GOODNESS, it is moldddd, it's mildewww! This causes asthma, bronchitis, it's bad for the health!” No doubt his comments scared me remarkably as I took him seriously and I asked him how much it was it going to cost to get the problem addressed? I had every intention to get a second opinion after receiving this lovely quote from good ol' Oren here. Just check it out, you gonna love this:

UV Lights – Puries the air by 99.5% and helps with the energy bill! This will prevent mold that is growing on the AC handler. One UV light costs $475 and this AC needs two, so the cost is $950.

AC Tune Up – The AC hasn't been serviced in 5 years, was rusted and needed attention. It needed an acid wash, he needs to take apart the wheel blow, casing, coils and covers to clean it. Cost is $475.

Clean AC Return – Remove mold/mildew from the inside of the return. Cost is $89.

Microbin Chemicals – Need to add chemicals to kill the mold, fungus and bacteria that's in the system and air. Cost is $125.

Outside Unit – The lines of the condenser needs to be sealed for $149. And the system needs about 3 to 4 lbs of freon which costs $35 for each pound of freon. So sum of cost is $289.

IF and ONLY IF I get ALL of this done, Oren will provide a 30% off discount because he is the owner and no one else is able to give this discount. Thanks Oreon, you're oh-so-generous!

Total Cost: $1928 + Tax. And with the 30% discount, $1349.60 + Tax (aren't you just mighty generous Oren!)

Air Care Solutions made me sign a contract when I provided payment for $96 (you gotta pay for tax now you know!). They accepted credit cards or cash only but for some reason, I didn't feel comfortable using a credit card so I provided them with cash. On their contract, which included the payment as a receipt for their service, it states, “Use of Chemicals: Customer is advised that a potential health risk may occur as a result of the application of cleaning agents...” I asked Oren about this and his response, “Oh, I don't know what they're talking about, I have organic stuff in my van, it doesn't harm anyone or provide any health risks.” My answer to him, “Then why is it written in this contract?” His response, “Oh I don't know why that's in the contract.” Um, didn't you say you were the owner Oren?

I decided to give Del-Air a call the next day to get a second opinion on the AC unit. Del-Air is a reputable company that's been around for a very long time and they were recommended to me. They had an A+ rating on the BBB site with very little complaints ALL of which were addressed and resolved.

Del-Air came out for $69.99 and performed AC service. The Del-Air Technician informed me that there was NO MOLD OR MILDEW in the AC handler or in the AC return! In fact, the Technician stated that if there were signs of potential mold, it would need to be tested to even determine whether or not it is mold. The Technician stuck his hand in the return and showed me, it was just dirt. He agreed the AC hasn't been serviced for quite a while and that was the reason for the dirt. The Del-Air Technician tuned up my AC (something Air Care Solutions was going to charge $475 to do by the way) and filled up my unit with freon, etc. The Del-Air Technician discovered there was actually a leak in my system which needed attention, something Air Care Solutions didn't even catch (or want to catch so to speak).

Bottom Line: Air Care Solutions is shady and a scam! They will not give you any refunds, it says so on the contract that you sign which is actually your receipt. I called and asked Oren if he can refund me for the filter (since the AC unit will need to be replaced) and of course his response was no. Nor are they held responsible for anything (again, on their contract). Do NOT waste your time, RESEARCH using BBB and Google! There are plenty of reputable companies out there, Del-Air just to name one! Someone needs to expose this company and put them out of business because they are flat-out shady and a big fat scam!

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Business Profile Summary

  • Air Care Solutions logo

Company Statistics

  • Complaint Against Air Care Solutions
  • Complaints Filed: 56
  • Reported Damages: $59,008.20
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