Stamps.com
Complaint 157846 Details
- Date Occurred: 09/16/2014
- Reported Damages: $54.00
- Location: internet
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I attempted to cancel my account with them within the 7 day initial trial period via email (I still have the email that I sent to them) they refused to cancel the account and have kept billing me month after month after month and also took (stole) money for 3 payments from me during this time.
I finally got them to cancel the account today but they not only are telling me that I owe them $89.75 but they are not willing to pay back the money that they stole from me.
I am also going to contact the attorney general's office as well about this.
Any help you can give me about this would be great.
Thank you,
(Personal Info Removed)
- Seeking Resolution: I'm Looking for a Refund
- Refund Amount: $ 54.00
- jumboscampi SBID #5a09fb0a31
- Posted 09/16/2014
Comments
- Eric SBID #c653ed7e53
- Posted 09/17/2014
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Hello,
Thank you for taking the time to provide us with feedback about your experience with Stamps.com. To cancel the service, Stamps.com requires you to call our Customer Support center at 1-888-434-0055 (open Mon-Fri, 6 am to 6 pm).
When you emailed our support team about cancelling, you should have received a response back stating you must call in to cancel.
We would like to help as it sounds like you did not receive an email response from your initial cancellation request. Could you please e-mail us your account information (email, username or phone number) to Social(at)stamps.com?
Thanks!
Divya
Stamps.com
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Company Statistics
- Complaint Against Stamps.com
- Complaints Filed: 11
- Reported Damages: $413.88
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.