Stamps.com
Complaint 102429 Details
- Date Occurred: 10/10/2013
- Reported Damages: $111.93
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I signed up for their "free trial" and canceled before the supposed billing time. My account was NOT canceled and they have been billing me for the last 7 months. It is not possible to cancel online and I can never get through on their number to speak to anyone. They have never sent me any correspondence or statements they just keep taking my money. I will now have to cancel my credit card to stop their criminal activity.
- sbt SBID #65bf468a55
- Posted 04/15/2014
Comments
- Eric SBID #c653ed7e53
- Posted 04/23/2014
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Hi sbt,
Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Stamps.com offers a four week no-risk trial so that you may use our online postage service and determine if the service fits your mailing and shipping needs. Please note that we DO NOT offer a "free trial" -- our trial is labeled as "no risk trial." We do not mention the words "free trial" on any advertisement or on our site.
If you do not like the Stamps.com service, you may cancel at any time during the four week trial period and you will not be charged any subscription fee for using the service. To cancel your Stamps.com account, all you need to do is call our Customer Support center at 1-888-434-0055.
However if you do not cancel the Stamps.com service and go past your four week trial period, you will be charged $15.99 for using the service during that first "trial" month. After you pass the four week trial period and become a regular customer, you will be charged $15.99 each month moving forward.
During the registration process for Stamps.com and before a customer's account has been created, (on the page called “Postage Account Credit Card Authentication”) all prospective customers will see the following text:
Why do you need my credit card information?
Your credit card is required by the USPS to set up your USPS postage account. Your credit card will not be charged unless you buy additional postage or Stamps.com products, or if you continue past the NO-RISK 4-week trial period.”
We provide and disclose terms that we do expect all potential customers to read, review, and agree to before they create their accounts. Accounts cannot be created without customers indicating that they have read the terms by clicking on the “I Agree” box.
We do apologize for any misunderstanding. We would be happy to further review your account. Could you e-mail us your full name and phone number to [email protected]?
Thanks!
Eric
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Company Statistics
- Complaint Against Stamps.com
- Complaints Filed: 11
- Reported Damages: $413.88
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.