E-Cigs Brand
Complaint 153467 Details
- Date Occurred: 09/03/2014
- Reported Damages: $134.95
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The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Good Morning. I am becoming increasingly confused with your company. I purchased a starter kit from you back inJuly and have somehow subscribed to your continuous service and am receiving two packs of cartridges a month. I don’t know how that happened as I make my own eliquid but never the less YOU TOOK £73.00 from my bank on 2/8/12 so I went along with this. I then ordered an extra battery and after several emails back and forth I received the e mail below. I only ordered one battery but anyway I have received neither battery or kit. I did as requested send you bank statements to prove you have taken my money but that was a week ago and I have heard nothing since. I will accept that I have now received two sets of cartridges as one came today which you took £53.98 for.I would like this sorted out . As I said before I do not want ongoing refills But I would like the spare battery that I paid for and a refund on the balance from the cartridge arrangement. I would be grateful if this matter could be sorted out in the next 3 working days.
Yours Sincerely
Margaret Perkins.
From: E-Cigs Electronic Cigarette [mailto:[email protected]]
Sent: 21 August 2012 23:08
To: Margaret Perkins
Subject: Your Order Has Been Shipped!
Hi Margaret,
Your Order of E-Cigarettes has been shipped! Please read the Getting Started Guide and FAQ before using your kit! Link is below.
Getting Started Guide and FAQ
Read Or Save Now: Download PDF (2.8 MB)
Shipping and Order Details
Customer Number: 386706
Shipping Tracking Number: CZ889939249GB
E-Cigarette Starter Kit - Tobacco Flavor 1
Order Items
Standard Delivery Times
Within the U.K. 3-5 Business Days
If your shipment is taking longer than indicated please call one of our friendly customer service representatives at +44-(0)-203-318-8540 to review your order.
Kind Regards,
The E-Cigs Team
- maggie68 SBID #1f413c8cda
- Posted 09/03/2014
Comments
- LCH0766 SBID #fd24ad2f90
- Posted 09/11/2014
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Complaint about them to Wigan Trading Standards, where the UK returns address is based, and the Office of Fair Trading in London who deal with problems abroad.
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Company Statistics
- Complaint Against E-Cigs Brand
- Complaints Filed: 321
- Reported Damages: $50,160.51
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