Time Warner Cable
Complaint 153466 Details
- Date Occurred: 06/11/2014
- Reported Damages: $300.00
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I moved to the area from florida at the beginning of June. I had time warner cable installed on June 11 and since that time we have had four service calls and our dvr/cable box exchanged three times. On Friday, Aug 31 I watch a recorded show on my dvr from Thurs and the pictured was distorted. I called TWC and the service rep said I could have an appt on Tues Sept 4th I was not happy with that and asked for a supervisor...what i got was another service rep and she offered me the earliest appt of Wed sept 5th. I asked what happened to the appt on the 4th and was told it was gone already. I requested getting a brand new box and not one of these refurbished ones they keep giving me. They said all they can do is put a note in their system and see what happens on wed the 5th.
I have asked on several occassions to speak to whoever is in charge of customer service. No one seems to know who that might be or have a number to get in touch with said person. I feel my hands are tied because my neighborhood has many trees and I cannot get a direct tv signal. Please Help!
Thank you for your time.
- disgruntled3 SBID #ae4c2e704c
- Posted 09/03/2014
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Company Statistics
- Complaint Against Time Warner Cable
- Complaints Filed: 45
- Reported Damages: $19,438.10
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