Haul
Complaint 153001 Details

My mother rented a truck for myself and my children to move her out of her apartment; this truck was reserved 2 weeks in advance. I arrived at the UHaul location on 309 in Montgomeryville, where I have rented more than 5 times over the past 10 years, on Sunday 8/26/2012 to pick up the truck that was reserved in her name with her credit card. I was told there was an alert on my name from 2002 and they could not rent me the truck until I paid an unpaid balance of $45.73. I told the clerk I have rented numerous times since 2002 and have never been told this before. He called the number on the alert and put it on speaker. A very rude woman answered the phone and told me I could not rent the truck until I paid $45.73. I protested that I always paid for my trucks on my credit card and my credit card was always charged. I added I have never received a notice or a phone call about this and my number has not changed in 10 years. She offered no explanation and told me I had to pay the $45.73 to rent the truck. I told her the truck was in my mother’s name and it was for her to move today. I was then told because I have a balance I need to pay that they could not rent to any of my family members or friends either. I have never heard of such a thing. I was beyond upset. I did not have the $45.73 to spare and I was against paying for a bill from 2002 that I had no idea what the charges were for. So I was bullied into paying the $45.73 so I could move my mother out of her apartment which had to get done that day. I have always used UHaul but I never will again and I still have not received proof of what the $45.73, that UHaul stole from me, was for.