WiMacTel, Inc.
Complaint 138574 Details
- Date Occurred: 07/02/2014
- Reported Damages: $15.45
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The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Pour un appel avec carte de crédit sur boîte téléphonique, de 3 ou 4 minutes, de l'aéroport Trudeau, Montréal à mon domicile, Lotbiniere, qc., je trouve excessif de charger $15.45 sans avoir aperçu aucun avis en ce sens sur la dite boîte téléphonique. Ce n'est que revenu de voyage que je doive rechercher la raison de cette charge sur mon relelvé. J'avais comme impression de faire affaire avec Bell Canada:Quelle sorte d'arrangement a été conclu avec cette compagnie?
- Jean SBID #17726ebe48
- Posted 07/24/2014
Comments
- WiMacTelCustomerService SBID #b4d16c9106
- Posted 08/07/2014
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WiMacTel is an operator services provider. Consumers are able to contact us for any issues by calling Customer Service at 888-476-0881, or e-mailing us at [email protected]; this information is posted on our website www.wimactel.com.
Most consumers do not understand and appreciate the expense differences between a direct-dialed call and an operator assisted call; operator assisted calls are more expensive due to the numerous expenses associated with them, such as:
Validation
Billing & Collection
Bad debt
Live operator staffing (amortized over all calls)
Credit card processing fees and compliance requirements
Customer service center
None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business.
WiMacTel does not post our calling rates on pay telephones due to space limitations. With calls to locations worldwide; automated versus live operator processing; and, various billing methods, there is no room to display all of the resulting rates. To help consumers make an informed decision, WiMacTel does make available the option to obtain a rate quote.
It is WiMacTel’s desire to make certain that every consumer who uses our service is satisfied. To that end, consumers can reach WiMacTel at our customer service number 888-476-0881 or e-mail us at [email protected]; this information is also provided on our website, www.wimactel.com. We are always responsive to consumer inquiries and strive to address and resolve any consumer concerns.
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- Jean SBID #17726ebe48
- Posted 08/08/2014
- Je vois qu'il est absolument inutile d'argumenter de quelque façon que ce soit avec vous.Cependant, bien que je puisse admettre qu'il n'y a pas assez de place à tout expliquer sur une boîte téléphonique, il pourrait y en avoir assez pour aviser les éventuels clients qu'ils ne font pas affaire avec Bell Canada s'ils utilisent leur carte de crédit et qu'ils s'exposent à des frais largement majorés. Je me charge de faire connaitre ce fait sur une circulaire sur internet et sur mon Facebook. Débiter un client à de tels niveaux de frais sans qu'il soit en connaissance de cause, ça frise la malhonnêteté.
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- WiMacTelCustomerService SBID #043e1a05d9
- Posted 08/22/2014
- It is my hope that I can clarify some things for you that may be of help. You feel that although you agree there is not enough room to post all of the potential operator assisted rates on the pay telephone, potential callers should be alerted that if they use their credit card they will expose themselves to higher charges. WiMacTel actually does more to help consumers understand the charges than you have suggested; we offer a rate quote option on every call. This allows any consumer to determine the exact cost prior to placing a call should they choose to do so. Based on the number of calls WiMacTel processes, we have a very small percentage of consumer inquiries; based on this, it would appear that most consumers do not agree with your subjective assessment that the charges are excessive. WiMacTel strives to respond to any consumer issue if just given the opportunity to do so.
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Company Statistics
- Complaint Against WiMacTel, Inc.
- Complaints Filed: 246
- Reported Damages: $1,061,014.09
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