Jesta Digital GMBH Trading As Jamster
Complaint 137645 Details

  • Date Occurred: 07/22/2014
  • Reported Damages: $303.00
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I have a mobile phone contract with Orange and telephoned them in June to query my bill. When they were reading out the monthly charges they said I had a monthly payment of £3.00 on the bill for Jamster which has been present since January 2004. I explained that I had never used Jamster downloading services and have no paperwork, contract or otherwise to show that they are charging me every month so they advised that I contact Jamster to complain.
When I telephoned Jamster to complain that I had never even used their service and was unaware that I was even being charged every month as it didn’t show up on my bill until my service provider told me (Orange), I was told that they don’t send ‘paperwork’ about the ‘membership’, but they send a text every month to customers; which I can confirm that I didn’t receive on a monthly basis. When I asked to speak to a Manager they said no-one was available and they would get back to me, but in the meantime they would cancel any further payments and could confirm that I had never downloaded anything from them. I did not hear back from them as promised, so I telephoned again and was told that I would be offered £99.00 back, despite paying over £300.00 over the last 8 years. I asked to speak to a Manager and again they said no-one was available and that was all she was had the authority to offer back to me. I declined the offer and told them I would report the matter to the relevant parties, as I feel it was unfair to not give me back a full refund, as they have confirmed that I have never downloaded anything from them in the entire period that I was being charged.
I wondered if you could give me any advice on this matter.
Many thanks

Julie Thompson

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Business Profile Summary

  • Jesta Digital GMBH Trading As Jamster logo

Company Statistics

  • Complaint Against Jesta Digital GMBH Trading As Jamster
  • Complaints Filed: 1
  • Reported Damages: $303.00
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