WiMacTel, Inc.
Complaint 137505 Details
- Date Occurred: 07/17/2014
- Reported Damages: $46.74
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I was at McCarren Airport to pick up my son and somehow missed him when he got off the tram. After an hour and desperate to find him (and after leaving my cell phone at home) I called my mom from a payphone. The sticker on the phone stated $1.00 for 4 minutes. I figured in all reality the call would probably cost me $8-10.00. I made two calls.
Initially the company charged me $31 + the two $23.37's but the $31.00 charge came off. The other two charges were made 3 days after the actual call so my bank closed my card for fraud.
Just so everyone knows, I was able to find a pricing guide for my state on their site. There is one for every state. For NV, the per rate call for non-operator assisted calls for initial 3 minutes is $4.47. each additional minute is $1.49. It is different for every state. This is what I will use for what I SHOULD HAVE BEEN BILLED. Not sure about the actual transaction dates showing up 3 days later though.
I now tell everyone I know NOT to use the payphone. I am filing a complaint with the Federal Trade Commission. Hope others do the same.
- Barb SBID #18fd369781
- Posted 07/21/2014
Comments
- WiMacTelCustomerService SBID #b4d16c9106
- Posted 08/07/2014
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WiMacTel is an operator services provider. Consumers are able to contact us for any issues by calling Customer Service at 888-476-0881, or e-mailing us at [email protected]; this information is posted on our website www.wimactel.com.
Most consumers do not understand and appreciate the expense differences between a direct-dialed call and an operator assisted call; operator assisted calls are more expensive due to the numerous expenses associated with them, such as:
Validation
Billing & Collection
Bad debt
Live operator staffing (amortized over all calls)
Credit card processing fees and compliance requirements
Customer service center
None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business.
WiMacTel does not post our calling rates on pay telephones due to space limitations. With calls to locations worldwide; automated versus live operator processing; and, various billing methods, there is no room to display all of the resulting rates. To help consumers make an informed decision, WiMacTel does make available the option to obtain a rate quote.
It is WiMacTel’s desire to make certain that every consumer who uses our service is satisfied. To that end, consumers can reach WiMacTel at our customer service number 888-476-0881 or e-mail us at [email protected]; this information is also provided on our website, www.wimactel.com. We are always responsive to consumer inquiries and strive to address and resolve any consumer concerns.
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- WiMacTelCustomerService SBID #b4d16c9106
- Posted 08/07/2014
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WiMacTel is an operator services provider. Consumers are able to contact us for any issues by calling Customer Service at 888-476-0881, or e-mailing us at [email protected]; this information is posted on our website www.wimactel.com.
Most consumers do not understand and appreciate the expense differences between a direct-dialed call and an operator assisted call; operator assisted calls are more expensive due to the numerous expenses associated with them, such as:
Validation
Billing & Collection
Bad debt
Live operator staffing (amortized over all calls)
Credit card processing fees and compliance requirements
Customer service center
None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business.
WiMacTel does not post our calling rates on pay telephones due to space limitations. With calls to locations worldwide; automated versus live operator processing; and, various billing methods, there is no room to display all of the resulting rates. To help consumers make an informed decision, WiMacTel does make available the option to obtain a rate quote.
It is WiMacTel’s desire to make certain that every consumer who uses our service is satisfied. To that end, consumers can reach WiMacTel at our customer service number 888-476-0881 or e-mail us at [email protected]; this information is also provided on our website, www.wimactel.com. We are always responsive to consumer inquiries and strive to address and resolve any consumer concerns.
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- Barb SBID #bc284f3921
- Posted 08/07/2014
- "Most consumers do not understand and appreciate the expense differences between a direct-dialed call and an operator assisted call" Mine was not an operator assisted call and your right I do not appreciate the fraud you commited on my card. And seriously you do not want to post basic fees because of space limitations? How about a phone number posted to the phone? I didn't even have this option. The bottom line here is the company is hoping people do not notice overcharging their cards so it can pocket the additional funds. Really a no brainer. Its called fraud and I hope the Attorney General stops you or at least a large enough class action suit to put you out of business.
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Company Statistics
- Complaint Against WiMacTel, Inc.
- Complaints Filed: 246
- Reported Damages: $1,061,014.09
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