VueScan - hamrick.com/
Complaint 135377 Details
- Date Occurred: 07/14/2014
- Reported Damages: $39.95
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I was working on a family project and had to quickly scan a lot of pictures into digital files to put together a slideshow. After a quick internet search I found a product called VueScan at http://www.hamrick.com/. The site stated that VueScan is an easy-to-use replacement for the software that came with your scanner and supports over 1850 different flatbed scanners, printer/scanners and film scanners. I purchased the software and when I installed and tried to use it I got the following error message: "No scanners were found connected to your computer, and no raw scan files were found."
I checked http://www.hamrick.com Support page (which consisted only of a one page FAQ) and found in their FAQs that software does not even work with my scanner! This is disappointing as I even listed the type of scanner on their order form. If they don't support my scanner you should not have processed the purchase.
I work for a large Software company and used my work email to write to Ed Hamrick of VueScan explaining the issue requesting a refund. Ed Hamrick of VueScan refused to give me a refund because 30 years ago, he had a dispute with the company I work for and he said in effect he was happy to have the opportunity to rip me off.
This guy is a scumbag and a rip-off. Anyone who does business with him deserves what they get.
- Marc SBID #cebe09315d
- Posted 07/15/2014
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Company Statistics
- Complaint Against VueScan - hamrick.com/
- Complaints Filed: 3
- Reported Damages: $169.90
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