DealFun
Complaint 130784 Details

I'm one of the victim of DealFun.com too! I don't have the Iphone 4S that supposedly I won from the bidding but they got my money straight away when I bought the bids inorder to join the bidding! Below are the complaints emails I've sent to them.
First email:
Ticket #210639: Contact Form Submission

Dear Ricperez71,

Your request (#210639) has been received, and is being reviewed by our support staff. We do our best to answer all emails within one hour but due to the excitement and current higher volumes, it may take us a little longer and we greatly appreciate your patience while we get back to you.

Dealfun strives to provide a quality shopping experience for our customers. Quality service and security are of great importance to us.

To review the status of the request and add additional comments, follow the link below:
http://dealfun.zendesk.com/tickets/210639



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Ricperez71, Jan 24 20:03 (EST):
Hi! I have won a pearl earing on your free spin
last 10/01/12 and have won an iphone 4s through
bidding last 12/01/12 and it's already 13-15 days
and the said items are still in process and not
ship out yet. Never mind the free item that I have
won but I'm worried about the iphone 4s if I still
ever get it.. I have spent a lot for that item in
order to win by buying bids:( How long will I get
the item? Now, I'm having second thoughts of
bidding until I received the items.


Here's the reply I got from DealFun.com
[DealFun] Re: Contact Form Submission
1 recipientsCC: recipientsYou More
BCC: recipientsYou Show Details FROM:[email protected] TO:Ricperez71 Message flagged Wednesday, 25 January 2012 10:51 PM## Please do not write below this line ##
Ticket #210639: Contact Form Submission

Your request (#210639) has been responded to.

To review, comment and reopen the request, follow the link below:
http://dealfun.zendesk.com/tickets/210639



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Keith M, Jan 25 04:51 (EST):
Hello Ricardo,

Thank you for writing in. Always here to help.

We are sorry to hear you have not received your items yet.

While it is not the usual state of affairs, it is not unheard of for items to be listed as processing for an extended period of time. While progress may be made on the shipping process, documentation of the process may be lagging and this is represented in our system.

As issuing a re-ship would likely re-start the 21 day time period normally expected to process and send out a shipment, we must allow your item the full 21 day time frame to process before we can take action.

That said, if you do not receive your item within this time, we want to take action right away, so we'd like you to let us know.

Your Order History page shows all transactions including items paid for and bid packages. The Order History page will include the transaction ID number, date and time the item was paid for, amount paid and tracking number once it has been shipped.

If you have not yet received your items by Feb 2 for the iPhone, or Jan 31 for the earrings, please write back and we will re-ship the item at our cost.

Please let us know if you have any other questions or concerns.

Regards,

Keith M
Customer Relations
Deal Fun - Get Deals, Have Fun!

Request received: Iphone 4s
1 recipientsCC: recipientsYou More
BCC: recipientsYou Show Details FROM:DealFun TO:Ricperez71 Message flagged Saturday, 4 February 2012 7:05 AM## Please do not write below this line ##
Ticket #225161: Iphone 4s

Dear Ricperez71,

Your request (#225161) has been received, and is being reviewed by our support staff. We do our best to answer all emails within one hour but due to the excitement and current higher volumes, it may take us a little longer and we greatly appreciate your patience while we get back to you.

Dealfun strives to provide a quality shopping experience for our customers. Quality service and security are of great importance to us.

To review the status of the request and add additional comments, follow the link below:
http://dealfun.zendesk.com/tickets/225161



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Ricperez71, Feb 03 13:05 (EST):
Hi! As you have known, I have won an Iphone 4s last January 12,2012 worth $168NZD and have wasted around $600NZD before winning this item.Now it's 23 days after winning that auction and I haven't receive the said Iphone 4s. This is supposed to be a birthday gift to my wife last January 15. I felt disgusted to myself why did I succumb to bidding and not buying the Iphone 4s in the shop instead! My wife should be using it now instead of waiting everyday for nothing! Nevermind the cancelled winning wheel item that I have won which is a pearl earring I was replaced by a voucher bids.. which is a crap..is this how you make your customer or member happy? I expect to hear from you soon regarding this. I hope to receive my Iphone 4S as soon as possible! Pls check this in my profile..order history..DFB13263764659039 2012-01-12 07:54:53 $133.36 USD (NZD$ 168.81) processing ..yeah until now it
s still on process..WT


[DealFun] Re: Iphone 4s
1 recipientsCC: recipientsYou More
BCC: recipientsYou Show Details FROM:Louis TO:Ricperez71 Message flagged Saturday, 4 February 2012 10:42 AM## Please do not write below this line ##
Ticket #225161: Iphone 4s

Dear Ricperez71,

Your request (#225161) has been updated.

To review the status of the request and add additional comments, follow the link below:
http://dealfun.zendesk.com/tickets/225161

You can also add a comment by replying to this email.



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Louis, Feb 03 16:41 (EST):
gsm

Regards,

Louis
Customer Relations
Deal Fun - Get Deals, Have Fun!


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Ricperez71, Feb 03 13:05 (EST):
Hi! As you have known, I have won an Iphone 4s last January 12,2012 worth $168NZD and have wasted around $600NZD before winning this item.Now it's 23 days after winning that auction and I haven't receive the said Iphone 4s. This is supposed to be a birthday gift to my wife last January 15. I felt disgusted to myself why did I succumb to bidding and not buying the Iphone 4s in the shop instead! My wife should be using it now instead of waiting everyday for nothing! Nevermind the cancelled winning wheel item that I have won which is a pearl earring I was replaced by a voucher bids.. which is a crap..is this how you make your customer or member happy? I expect to hear from you soon regarding this. I hope to receive my Iphone 4S as soon as possible! Pls check this in my profile..order history..DFB13263764659039 2012-01-12 07:54:53 $133.36 USD (NZD$ 168.81) processing ..yeah until now it
s still on process..WT!


[DealFun] Re: Iphone 4s
1 recipientsCC: recipientsYou More
BCC: recipientsYou Show Details FROM:Louis TO:Ricperez71 Message flagged Saturday, 4 February 2012 10:42 AM## Please do not write below this line ##
Ticket #225161: Iphone 4s

Dear Ricperez71,

Your request (#225161) has been updated.

To review the status of the request and add additional comments, follow the link below:
http://dealfun.zendesk.com/tickets/225161

You can also add a comment by replying to this email.



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Louis, Feb 03 16:41 (EST):
gsm

Regards,

Louis
Customer Relations
Deal Fun - Get Deals, Have Fun!


Until now I don't have that Iphone!!! I just want my MONEY BACK!!!