African Mango Metaburn
Complaint 12525 Details

On the 16/07, I took up the free offer, I did not recieve the products till the 16/08. Wanting to cancel with in the 14 day time frame I rang the number listed on the web site for the African Mango group,I had no success with the phone number listed so emailed the cancellation.I then also rang Metaburn group finding that the person I was speaking to had access to my email sent to African Mango and acknowledged my cancellation . I stressed that I wanted a guarnatee that I had done as was requested within the conditions advertised so that I would not be automatically charged for the cost of another months delivery and that I would not be delivered anything other than the free offer. It was a lengthy call , I explained I had not recieved either product, I quoted order numbers for both and I was given a cancellation confirmation number. I have now discovered on my visa bill that a transaction for $84.90 usd was charged the day after I had the above communication.
Catherine