Purify Naturally
Complaint 123119 Details
- Date Occurred: 06/01/2014
- Reported Damages: $99.95
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The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
i ORDERED A PRODUCT FROM THIS COMPANY - CALLED TOTALLY CLEANSE FOR £4.95 - I THEN DISCOVERED ON THE 2ND JUNE THEY HAD TAKEN £99.95 FROM MY BANK ACOUNT. I COMPLAINED TO THEM BY E MAIL. THEY RESPONDED THAT I HAD TO TELEPHONE THEM ON 08081899650. I HAVE PHONED NUMEROUS TIMES HOLDING ON FOR OVER 30 MINUTES ON NUMEROUS OCCASIONS - NO ANSWER. I HAVE EVEN E MAILED ASKING THAT THEY TELEPHONE ME - NO RESPONSE OR CALL. I HAVE NOW REPORTED THEM TOTHE TRADING STANDARDS OFFICE AND ALSO CHANNEL 4 AS THEY HAD WRITTEN A COMPLIMENTARY ARTICLE ON THE PRODUCT. I HAVE ALSO CONTACTED MY BANK TO STOP ANY FURTHER PAYMENTS GOING OUT.
- Anonymous SBID #e00ba73e2a
- Posted 06/08/2014
Comments
- Danny-Purify-Support SBID #9aa63ebbfe
- Posted 06/26/2014
- We are sorry to hear that you have had difficulty contacting us through our phone lines. This may be due to the fact that we are experiencing higher than average call volumes. “In order to keep your account details private, all contact with consumers must be made by telephone. We would still urge you to call us so that we may do anything possible in order to help you. We treat your satisfaction with the highest regard, and we are willing to take any necessary means in order to achieve your satisfaction. You may contact us anytime between 9:00AM and 6:00PM GMT, Monday through Friday, at 0808 189 9650 (UK) or 1800 816 059 (IR). Because Monday and Tuesday hold the highest volume of calls, try to contact us on other days of the week in order to have a shorter wait time on the phone. We sincerely hope to hear from you soon, and apologize for any inconvenience.
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Company Statistics
- Complaint Against PurifyNaturally.com
- Complaints Filed: 21
- Reported Damages: $2,631.42
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