Company Details
Apple
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Apple Summary
Apple received their 50th complaint on .
Information about Apple was first submitted to Scambook on Sep 08, 2013. Since then the page has accumulated 53 consumer complaints. On average users reported $219730.40 of damages. Scambook's investigation team reached out to this company a total of 1 times, Scambook Investigators last contacted them on Mar 27, 2013.
Company Information
- Address:
- 1 Infinite Loop
- Cupertino CA 95014
- Website:http://www.apple.com
- Phone:(800) 275-2273, (408) 996-1010
- Email:Email Not Yet on File
- Additional Employees: No known Employees
- Outdated Info? Add company information suggestion
- This Company Page started on September 8th, 2013.
- Is This Your Business?
Company Rating
Company Statistics
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Complaints Unresolved
53
- Unresolved Reported Damage $11,645,711.08
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I took the screen to a local computer repair technician. Yes, he repairs broken iPads all the time, he says. They are quite fragile, he says. He has many disgruntled Apple customers who can't get their iPads or iPhones fixed out of warranty (sometimes even in-warranty if there is a cosmetic mark or dent).
By the end of the day, I had a functioning iPad - he charged me $25 for the work. It's not difficult to open up an Ipad he said, just very awkward to put it back together without breaking the seals.
Oh, by the way, he said. Here's the broken Apple screen. It's manufactured by Samsung! Do you still want it?
After all that!! - I realized that I could have saved myself a ton of time and trouble and money if I'd just gone down to the local Samsung service center and asked THEM to repair my iPad for me. They would only have needed to swap in the damaged Samsung screen for a new one. They normally charge a standard fee (for repairing/replacing Samsung tablet or notebook screens) of around $100.
And now I know why Apple is so cagey about their products. They're not really "Apple" components inside at all. :o
One such story was that the "part" for a US-manufactured iPad is different from an Asian-manufactured iPad, therefore they couldn't repair my (US) iPad in Thailand or Singapore.
They also said that they can't provide genuine "internal" parts to customers because they don't have individual part numbers. One "most senior manager" also explained that only licensed Apple service centers have the equipment to service iPads and so they won't provide parts to customers.
They also won't accept damaged iPads from customers for repair. Neither will they accept iPads that are shipped to Apple headquarters or service centers directly by the customer. If I wanted my iPad repaired (sorry "replaced") in the US then I'd have to arrange for it to be brought in personally by a friend to an Apple Store.
Then it will cost $250 to get a "replacement", but only if there is no damage already. Any dents mean that the iPad cannot be replaced. In this case, they will also not "repair" an existing iPad. The only way to resolve the matter is to buy a new iPad.
Then I went in to a service center in Thailand. A "replacement" iPad 1 (64GB no 3G) is $500. I looked up the new price of an iPad 1 on their website: $500. So no need to give them my damaged iPad.