Penske Truck Rental
Complaint 96167 Details

I am simply stating my experience with Penske Truck Rental. -- In 4/10 I rented a Penske truck in Oakland, CA for a friend and all my belongings were inside. The same day, I flew to New Mexico to take care of my mother. I am still in New Mexico. For health reasons, my friend was unable to unload the truck into storage and parked it in a parking lot in San Francisco. The truck was repossessed by Penske with everything inside and Penske sent a letter addressed to my attention to an address OTHER than what appeared on the rental agreement. When that letter was returned as a "bad address", they either "donated or dumped" all my belongings. I have spent two years trying to get a response from the Oakland Penske dealer, their collections department, collections attorney in Florida, etc. I finally posted a blurb on their Facebook page voicing my displeasure and was responded to by their Director of Public Relations. He indicated it was my fault that this experience happened and offered to settle for practically nothing. When I told him I could get more in Small Claims Court, he stopped negotiations stating that I had threatened legal action. I then wrote a detailed demand letter to Penske Corporate counsel in Reading, PA with an itemization of belongings and estimated worth. I asked her to answer my letter within 30 days. On the 29th day, I received a response indicating she would be back to me within 30 days; she never kept her word. Dealing with this company has been a total nightmare and Penske Corporate doesn't seem to care that their compay is ripping people off and they have done NOTHING to resolve their self-imposed problem with me. YES, the truck was respossessed, but had they sent their letter to the correct address (the address clearly printed on the rental agreement), this whole matter would have turned out perfect instead of the incredibly expensive (for me) NIGHTMARE Penske created.