Ziinga.com
Complaint 94918 Details

Good day

On the 20th of March 2012 I won a coffee maker with a free bid. It cost R 16 something/ R 17. After I agreed I was billed a very nice R 117 (rands - South African currency). Immediately after that I sa another amount go off my credit card, after which I wrote them the following mail:



#### Please do not write below this line ####

Your request (#139625) has been received, and is being reviewed by our support staff.

Our Customer Support Specialists will get in touch with you through email within 24 hours.


JEANINE MARX, Mar 20 21:08 (CET):

Good day

Please see my complaint below:


Please wait for a site operator to respond.
You are now chatting with 'Robert'
Robert: Welcome to Ziinga Live Chat Service! For me to better assist you, may I have your email address registered with Ziinga?
Jeanine: Hi Robert
Robert: Hello.
Jeanine: (Personal Information Removed)
Jeanine: I saw an additional amount went off on my credit card:
Jeanine: R769-00
Jeanine: I never agreed to this amount
Robert: Let me check that for you. Please hold.
Robert: The charge is for the purchase made for the 250 Bid Package
Jeanine: I never picked it
Jeanine: that is what I do not understand?
Robert: I'm sorry but our system will only process it if all of the payment details are entered and the 3d secure code is entered as well
Jeanine: what do you mean?
Jeanine: I am trying to explain that I never bid on it or agreed to it
Robert: You did not bid on it.
Robert: You bought is for R769.99
Jeanine: how did it then end up in my account and how did I pay for it, if it was not agreed to?
Robert: and you have used 21 bids out of the 250.
Jeanine: where did I agree to the purchase?
Robert: Please hold as I check your account.
Robert: When you made the payment for the Senseo Coffee Maker, you got a pop up about the 250 bid package correct?
Robert: You click on the accept offer that is why it is charged to your account
Robert: and looking at the account, you have used 21 bids out of the 250.
Jeanine: it does not matter even f I use all of it, nowhere did I agree to this amount, do you realize that?
Jeanine: and nowhere did I agree to this product
Robert: I'm sorry but the only way that this will be charged is by clicking on the accept offer button
Jeanine: well, then go and review that button - it does not show this product or price - please log a complaint and send me an incident or reference no


Kind Regards
Jeanine Marx
Message-Id:8ZMPJK2V_4f68e3c46847d_6eef14b12742856d_sprut


Here is the rest:

Guess what - after this I did not go onto ziinga, but all of a sudden this morning 28/03/2012 I get charged another R 658-00. For what? I thought you had to agree? and enter the code?

Here is my mail:



I hereby also request with immediate effect that all payments from my card/payments made/monies requested with my credit card be cancelled immediately with immediate effect.

From:
To: "[email protected]" <[email protected]>
Cc:
Sent: Wednesday, 28 March 2012, 19:57
Subject: Legal complaint

Good day

I hereby give Ziinga 24 hours to respond with proof that I have agreed to following amounts deducted from my account (Credit Card), as in accordance to the communication act, you have to have valid proof, as well as agreement on specifications.

Amounts:

R 658-00 28/03/2012
R 769-00 20/03/2012


Kind Regards
Jeanine