United Parts Supply
Complaint 92868 Details

Friday 03/16/12 I call the company looking for a condensation fan motor to replace the one I had for my house A/C. The guy I was speaking with quotes me $420. I get off the phone with him to talk with my wife about the purchase and we decide to keep looking around with no luck on a better deal. The 19th I call United Parts Supply back and talk with one of the rudest people who didn't have a clue about her job and which I believe this was the same lady my wife talked with a couple days before hand that was also rude to her. She ends up transferring me to a gentleman who finally managed to get the situation straightened up. He quoted a fan motor with the EMC at $420 and said they have one on the shelf and would ship it out that day. I purchased the part and gave him my credit card info along with the address. Hours later after the purchase they e-mail us saying that they always like to double check their business actions to make sure the best purchasing experience for their customers and that they couldn't honor the price they quoted and they would have to add $160 to the original purchase. If they have one on the shelf that prior to this they were selling for $420 then why are they charging $580 several hours later after the purchase and then telling us they can’t honor their price? This indicates to me that every year at this time when summer is coming they raise the price on their parts to gouge people because they know people will need A/C parts. Thanks for the website and hope it helps people with this company in the future!