GrabSwag.com
Complaint 8898 Details

Here is some emails I have sent trying to get resolution to my complaints with Grabswag. This guy claims to be the Chief Operating Officer of Grabswag. See the emails I sent to him. He also says shipping the items have been stalled due to potential "fradulent" bidding activities on my account. How could I bid "fradulently" when I set up a legitment account? They charged me $99 initially without my approval as well.

Michael Andrews
Chief Operating Officer, GrabSwag.com"
[email protected]

our request (#1635) has been received, and is being reviewed by our support staff.

To review the status of the request and add additional comments, follow the link below:
http://support.grabswag.com/tickets/1635




Patrick Platz, Aug-04 08:19 (EDT):
Michael,

I now see on my Grabswag account that the items I won on auction are now
being credited for the amounts I paid. I appreciate that you are refunding
those monies, however I still want to know why you are not willing to ship
the items that I legitimately won on the auction.

I spent many hours bidding on items only to find out you will not ship them.
If that is the case, I want to be reimbursed fully for *all *the charges
including the extra bidding auctions I won, plus my initial sign up fees
which were also suspicious since I did not agree to buy the initial bids for
which I was charged.

Either you ship *all *the items I bid and won or reimburse me for *all* the
charges including my initial sign up fees.


I would appreciate an response immediately. I am still very dissapointed at
your poor business practices and SCAM like practice.

Patrick Platz

On Fri, Jul 29, 2011 at 1:28 PM, Patrick Platz (Personal Info Removed) wrote:

> Michael,
>
> I am stiill awaiting your results of your "investigation". I cannot
> understand why there should be any delay in shipping the items I
> purchased.
>
> Patrick
>
>
> On Mon, Jul 25, 2011 at 11:57 AM, Patrick Platz (Personal Info Removed) wrote:
>
>> Michael,
>>
>> Ok, lets see what you can do. I have been promised on several occasions
>> that my wins would be shipped. I have purchased several items which include
>> an Acer conputer, a Kindle book, Microsoft word pogram, a Home Depot gift
>> card, and several other items which can be viewed in my account. It has been
>> over 6 weeks since I purchased some of the items. Should I actually get
>> receipt of these items, Should I actually get receipt of these items, I
>> would gladly post a note
>> on SCAM.com stating that your grabswag site is not a SCAM.
>>
>> My Grabswag account ID is - patsbenz
>> Credit Card numbers ending - 0085
>> Patrick Platz
>>
>> Michael wrote: "Hi Patrick,
>>
>> It sounds like your wins happened during our beta period when we were
>> working out some kinks in our fulfillment process. If you could please email
>> me direct with your customer info, I will personally attend to your issue to
>> make sure it is resolved. [email protected]
>>
>> Thanks,
>>
>> Michael Andrews
>> Chief Operating Officer, GrabSwag.com"