Encore Tours and Travel / Vacation Destinations
Complaint 88873 Details

Received the fax at my job......thought it was too goo to be true but since my husband and i was running out of funds for our October wedding, this was perfect and affordable. First eh rep told me that he could book the vacation even though it was less than their usual 60 reservation requirement. He said he could do it because it was low peak season. I made it vary clear on the dates we needed for our honeymoon. I paid the $400 from my checking account.....red flag!!!

I got the package finally in mail...i looked pieced together. I sent in a $75 money order for the reservation......a week later i called....called...phone would ring than hang up, or no answer....I was told that David Sinclair the supervisor would call me back. Everyday I called and got no where...after perhaps three weeks David Sinclair decided to call back and inform me that my request could not be honored because it was less than the 60 days. He did not care that I was specifically told that it would be honored by one of his reps.

Well the window for us to take vacation came and went and we planned to go in May 2012. I decided to call the company in late Feb. to reserve our trip. I called, I emailed...no response. I finally started searching on the internet about the company and found SEVERAL complaints about this scam and the same scenarios. I tried to recoup it from my back but since it was more than 60 days since the transaction they couldn't help me. I am so frustrated. Lesson learned the hard way....if it sounds to good to be true than it probably is.

Renee Cage
Oakland, CA