My Plumber
Complaint 87436 Details

My Plumber was contacted to diagnose I leak in my home. The leak ended up being caused by a toilet and primarily valve on the third floor of my home. In addition to identifying the cause of the leak, My Plumber replaced my toilet, their suggestion, and cutoff valve.
Member Comments:
Recently had a water leak in my home. Associate from My Plumber responded very timely. He was very professional and thorough, indicated that I had a leaky toilet and valve. He took pictures even contacted Serv Pro to have them come to my home. This is the least I would have expected for a $175 diagnostic fee, before the 10% discount. This amount was not even deducted from the final bill since they did the work.What added insult to my already bad day was they charged me $730, before the nice 10% discount to replace the toilet and valve. They only offered two toilet models and would have charged over $400 just to install a toilet if I bought it elsewhere; which should have been my RED flag. Would never call this company again, their pricing is outrageous. Unfortunately, you'll have to pay $80, service call fee, just to find that out. Now knowing that I could have purchased this same toilet for About $160 - I feel like I've just been raped. The technician spent about 30-40 minutes installing the new toilet.