checkmate4u
Complaint 86255 Details

dear sir/ms

I signed up with this company on 22nd feb 2012. At the interview I asked about charges and was given two versions of subscription rates , $89 and$109 for enhanced version. I signed up to the $89 subscription to start mid march , and ms L A Cooper whom I dealt with took my debit card details . so far so good . On checking my bank account online the following Sunday I found that they had taken $179 from my account , on asking about this I was told by email it was an "initiation" fee. This had never been advised to me at the interview , if it had I would have terminated the process there and then , Ms Cooper swears blind she told me but on requesting copy of my signed agreement to that effect I am met with a deafening silence , they do not answer my emails or take my calls .I was most definitely never told of this charge at interview , when i discovered it on the Sunday I immediately cancelled my subscription and informed my bank to refuse any further requests for payment by this company. I would like my money back but they do not answer emails or take my calls nor send copy of agreement , which I should have got at the interview but did not . If such a charge was bona fide it could and should have been done at the interview stage as a one off sale. I must say , coming from Scotland I am rather disappointed at the low standard of ethics in Business here .thank you , hoping you can make a difference , may have to go to court but it's principle now frank kinloch