Coleanse and Cellean
Complaint 85183 Details

On December 13, 2011 I placed an order for Cellan and Coleanse products. After reading complaints I decided to cancel the product within the 16-day trial as noted on their terms and conditions.

On December 22, 2011 I sent an E-mail to both Cellan and Coleanse support group (which I kept) advising them that I wanted to cancel any further products. I was willing to pay for the trial bottle but did not want to be billed for further bottles. I mentioned that I as within my sixteen-day trial period to cancel your product according to their terms and conditions

On December 23, 2011 both Cellan and Coleanse confirmed to me by e-mail that they had cancelled my account.

To my surprise, On January 31, 2012 and February 29, 2012 Coleanse billed me for two bottles on their Coleanse products in the amount of $71.02 and $71.58 respectively for a total of $142.60.

When I called them they said that that had received my cancellation notice for Cellan but had no records of receiving the cancellation notice for Coleanse. Eventhough I told them that I kept the e-mails I sent them to cancel the account and the confirmation I received from them advising that my account was cancelled with coleanse, they ignored me and said that they could not reimburse the $142.60. The only thing they could do was to cancel further ongoing and future charges to my visa.