MobiVillage / PlayPlanet
Complaint 84323 Details

It is organized crime in South Africa, they started scamming customers in the UK first but were shut down after stealing millions from cell phone users. They have come to Canada now in February and are targeting Rogers and Telus numbers.

I had this charge show up on my bill as well.

They say that you have clicked on one of their ads on your phone which automatically subscribes you to there service of $9.99 a month. Rogers sees is as a third party charge and pays them and then bills you.

I don't even have the internet on my phone so there is no way I clicked on any ad. I called Rogers and told them this and they said there was nothing they could do except pay the charge this month and unsubscibe. She also let it slips that she has personally received hundreds of calls about the same company in the last couple of weeks. Then she blamed the government for allowing third party charges and said it is not there companies fault.

Even if you "unsubscibe" using their 1-800 number they will still bill until they are shut down and will focus on another country after milking Canadian Customers. Very well built scam. You can barely even see it on your bill unless you look closely.

Rogers and Fido both seem to not be willing to help shut them out as since they pay the third party companies directly and then bill you. Doing so would mean that they would be out hundreds of thousands or even millions. Again I say, Very well built scam!

I finally was able to talk to someone from the call center in South Africa. I could barely understand them but they said that they couldn't refund the credit back to the bill but rather send me a cheque if I gave them all of my personal information...

For those who are nieve enough to do this they probably would steal identity for a credit card etc.

So as a solution if you call Rogers or Fido and ask for a refund of the $9.99 as a service credit for something else they will have to oblidge. Otherwise go to Bell as they have not targeted them as of yet as this charge will keep reoccuring.

Have fun! It has been a nightmare on this end so far and reading through the UK posts they will probably get away with it for sometime until something is done.