DermaVeratrol
Complaint 81473 Details

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Date Occurred: 02/28/2014
Reported Damages: $89.99

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I requested a SAMPLE online and it was stated that I would only be charged shipping and handling charges. I received the product about a week ago. I pulled up my bank statement today and discovered that there is a pre authorized charge pending to clear on 03/03/2012 for 89.99 I tried to contact their customer service and got a recording that simply said; "please leave a message after the beep." after waiting for several minutes listening to elevator music. No company name mentioned in the recording or anything! I'm now going to have to pay my bank 20.00 to put a stop payment on this before it clears in 3 days. I'm also filing a complaint with the BBB! DON'T request a SAMPLE from these con artists!!!

Kimberly SBID #bf449cb882
Posted 02/28/2014

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Comments

dermaveratrol SBID #841d016d08
Posted 02/28/2014

Hello Kimberly,
I apologize that you might not have reached us during peak hours. Had you left us a message or gave us a chance to resolve your problem you would have had this resolved right away. You could have also emailed us which is responded to within hours. If you notice our company is very active on this site and respond to all issues. If you would still like a refund for your product please give us a call, youll have to cancel the bank chargeback in order for us to process the refund. I apologize for any issues you might have experienced.

Also, please realize you did purchase the trial, which is a try before you buy platform. The system is automated, gives you 14 days from your order date to try the product and then are charged for it. Even with that said we are still willing to give you a full refund and keep the product. Please give us a call to resolve the issue, we are in office from 9am to 7pm and also answer emails and voicemails.

Thank You!

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dermaveratrol SBID #841d016d08
Posted 02/28/2014

Also, please do more research and realize we are very active on this site and respond to all issues, we want to make sure our customers are happy, we will note the experience you had and will be sure to make our customer experience even better.

Thanks!

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Kimberly SBID #bf449cb882
Posted 02/28/2014

Do more research!? How do you think I found this website? Yes, I did notice that your company is very active on this site which is pathetic because your company seems more hell bent to be on the defense of every complaint then to answer your phones or respond to emails. I DID call during business hours several times and I DID leave a message with my number and I DID send an email only to get an automated response so don't tell me that I didn't give your company a chance.

Once again, I ordered the SAMPLE, not the trial. I shared a screen shot of this with my original complaint if you care to take a look at it. Your site is very deceiving and I say this as an educated woman who up until now can detect a scam a mile away.

Thanks to your scam company I have had to cancel my card. Your meaningless apologies to myself and all the other consumers on here are meaningless. I'm still reporting this to the BBB and I hope that others that read this do the same.

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Business Profile Summary

Company Statistics

Complaint Against DermaVeratrol
Complaints Filed: 31
Reported Damages: $3,158.60

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What is SBID?

SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.